Heathrow Terminal 2 – Creating the ideal airport passenger experience?

mickyates Business, Culture, Customer, ideas, Innovation, leadership, Organization, Technology Leave a Comment

Photo courtesy Heathrow Airport Authority Post from Jonathan Mindell When Terminal 2 opens at Heathrow Airport in June, it will have undergone a rigorous pre-opening testing programme to ensure everything ‘works’ and there is no repeat of the debacle when Terminal 5 opened six years ago. The focus of the trial was to test and get feedback on the new …