Key Metrics that will help You Measure Customer Service Success – David Webb

mickyates Business, Customer, Technology Leave a Comment

To run a successful business is to constantly improve on your past success, drive innovation, and offer a better service to your customers. In fact, customer service is one of the most important aspects of a thriving 21st-century company, and even though chatbots and technology are transforming the field, human contribution, management, and oversight still remain the essential elements of …

How to Smoothly Transition From Being an Employee to Becoming an Entrepreneur – David Webb

mickyates Business, Entrepreneur, Leader, leadership Leave a Comment

Working for somebody else offers a certain level of security. A regular paycheck, health insurance, as well as different benefits and perks are perfectly good reasons to stay within your comfort zone. However, being your own boss provides a greater sense of freedom and purpose despite its fair share of risks. Embarking on an entrepreneurial path is exciting but at …