The Future of Human Relationships in The Social Media Era – Mike Jones

mickyates Customer, ideas, Leader, leadership, Social Media, Social Networks, Trust 0 Comments

With every new technological advancement there comes a wave of distrust. When phones became widely available, many were concerned that this will limit people’s face to face interaction. When instant messaging became popular, many feared we would soon lose our social skills. And there are those who believe social media is just as harmful to the future of human relationships. …

Win Friends and Customers, by Lawrence J. Bookbinder – book review

mickyates Customer, ideas, Leader, leadership 0 Comments

I received this book recently, and enjoyed reading it. The author, Lawrence J. Bookbinder, Ph.D. practiced clinical psychology for over 30 years, supervised other clinical psychologists, authored and co-authored 10 professional articles, and was made Fellow of the Division of Psychotherapy by the American Psychological Association. “Active listening” is the well-known technique used to feedback what you have heard, to confirm you have …