Win Friends and Customers, by Lawrence J. Bookbinder – book review

mickyates Customer, ideas, Leader, leadership Leave a Comment

I received this book recently, and enjoyed reading it. The author, Lawrence J. Bookbinder, Ph.D. practiced clinical psychology for over 30 years, supervised other clinical psychologists, authored and co-authored 10 professional articles, and was made Fellow of the Division of Psychotherapy by the American Psychological Association. “Active listening” is the well-known technique used to feedback what you have heard, to confirm you have …


mickyatesWin Friends and Customers, by Lawrence J. Bookbinder – book review

LeaderValues Newsletter – Bill Bernbach; Putting Ourselves in Charge (Vlatka Hlupic); Customer Leadership (Mick Yates)

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Click here to see this month’s LeaderValues newsletter … There’s a “Customer and Engagement” theme, this month. The leadership biography, by Victoria Yates, is on William (Bill) Bernbach, a leader and innovator in the advertising profession, and co-founder of the DDB Agency. Bernbach believed that “All of us who professionally use the mass media are the shapers of society. We can vulgarize society. We can brutalize …


mickyatesLeaderValues Newsletter – Bill Bernbach; Putting Ourselves in Charge (Vlatka Hlupic); Customer Leadership (Mick Yates)