Building a Top of the Table Staff

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AT/Web Exclusive Articles/Building a Top of the Table Staff

By Sarah J. Kaelberer and E. Dennis Zahrbock

A very good staff gives you a very good team, and a very good team gives you outstanding results. Here’s how to build a Million Dollar Round Table “Top of the Table” (TOT) staff.

Finding the right fit

The first step in building your team is finding the right people. The key to choosing the best employee is to focus on the person, not the resume. For example, we have an employee, Lisa, who did not have a resume at all when we hired her. We hired her away from a company that was going out of business. We offered her the job because we knew what kind of person she was and how she worked. Over the years, we’d seen her demonstrate that she had a heart of gold and the desire to do anything it took to help a client or teammate. Those qualities made her a good fit for our team. If the spirit and ability is there, procedures and processes can be taught.

The old saying, “One bad apple spoils the bunch,” can prove true in an office environment. One negative person or nonteam player can seriously damage a team’s morale. One way to combat this is to get to know the candidate for the job as well as possible. Our office is small enough that we can have a job candidate meet with all the current team members.

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Edinburgh

mickyates leadership, social development Leave a Comment

I was lucky enough to be part of the “Making Poverty History” event in Edinburgh on Saturday, with Victoria, Michala & Phil.

It was a spectacular day – a huge crowd, incredibly well organized, with a great sense of humour and camaraderie. The old, the very young, from all parts of the country (and across Europe) – some just “regular people”, and some a little bizarre! Everything was done with such a light touch – the word “polite” seemed to be the word of the day. The police smiled at the marchers, and the marchers smiled back. Everyone learnt something. I think our kids will remember the day for the rest of their lives.

But don’t mistake the determination to make a difference. You could feel it in the air. All 225,000 people shared the same goal – make a point about making a difference.

And it seemed the Hyde Park Live8 crowd were on exactly the same wavelength. Good for Bob Geldof, Bono and others – and look at the terrific job Will Smith did in Philadelphia. Who will ever forget the 3 second finger clicking to signify the death of a child ….

On the other hand, I read with anger that the week is now being driven by anarchists and others with no agenda to help others – and unfortunately that may now take over the headlines. I just urge the media to put this into context.

The real big news is that ordinary people are politely but firmly wanting change for the poorest people on this earth.