5 Ways AI Will Improve the Employee Experience

mickyates Best Practice, Organization Leave a Comment

Boosting employee experience is on top on the priority lists of HR departments across the planet. Given today’s cutthroat competitive talent ecosystem, many HR managers are going out of their way to ensure that they can retain their workforce. And of the many solutions adopted, Artificial Intelligence (AI) tools stands out above the rest. It is because so far, AI technology tools have proven to be incredibly useful in other aspects, for instance, they have hastened the hiring process and made it way smarter when compared to the traditional recruiting process. Apart from that, AI is improving onboarding processes too.

By leveraging AI, hiring managers intend to build upon these gains and improve employee experience right from the application of the job to the exit interview. However, not many hiring managers are ready to embrace AI in the workplace because they do not know how to use it to improve employee experience.

Until hiring managers learn how to use AI in improving the experience of workers, job-hopping will continue to be a headache. Today, the number of employed adults who prefer to job-hop is alarming enough to any recruitment manager. A 2018 report by Robert Half revealed that 64% of working adults favor job-hopping; this figure is a 22% increase from 2014.

By embracing AI and using it in the right way, here are some of the documented ways the technology will improve employee experience:

1.   It Will Foster Better Employee Engagement

Going by a recent Gallup report, it is easy to spot signs of disengagement among employees right when you walk into an office. After all, the survey concluded that 51% of workers are disengaged with a further 16% being actively disengaged. It means that only 33% of US workers are engaged in their jobs.

Luckily, this situation can be remedied with the help of natural language processing, biometrics, and machine learning. Case in point, companies are now using algorithms such as Vibe, Keen, etc. to improve employee engagement. Vibe evaluates emojis and keywords sent by workers on Slack to determine whether the team is content, stressed, irritated, or disappointed. Keen, on the other hand, offers a real-time snapshot of worker engagement by going through anonymous employee emails to identify word patterns and put them into context as negative or positive emotions.

Other AI-based techs that analyze communication such as Kanjoya and ADP Compass provide hiring managers with useful information on employee morale along with offering subtle suggestions on how to improve it. When ADP used their Compass technology, they discovered that management effectiveness increased by about 40%. For excellent insight on how to improve work experience collaboratively, managers and employers can use Humu.

Some employers consider recognizing and rewarding employee achievements as well as hard work with positive feedback to be the key to enhancing happiness at work. This premise is what is behind KangoGift, a tech solution that focuses on employee recognition and rewarding them. Here is what the CEO, Todd Horton, says on the matter, “We help managers and HR leaders better understand which employees may benefit from a genuine thank you.”

This software monitors job-performance, employee feedback, and surveys for insights to offer recommendations before a performance review is undertaken.

2.   AI Will Lead to Effective Talent Development

“Organizations that provide employee training programs enjoy 218% higher income from each employee than companies that lack any formal training. Better yet, such companies have 24% higher profits than firms without professional development programs,” says Brenda Sommers, an HR specialist at Skillroads.

What employees want more than an excellent performance review is an opportunity to increase their value while on the job. 76% of workers are interested in professional growth opportunities, and employee satisfaction increases with the number of corporate training they attend while on a job.

Thankfully, AI is transforming the hiring process and along with it, employee development. HR managers are using AI to personalize employee career plans to match their personalities as well as learning styles. Apart from that, AI is helping employees quickly identify the skills they lack; thus, in turn, enabling them to take the necessary training to get promotions.

Gloat, and Fuel50 are examples of tech startups that provide solutions as far as professional development goes. Both of them use algorithms to assess successful career paths in a specific company, identify where there’s a demand for certain skills, and give personalized suggestions to workers to help them advance their careers.

3.   AI Helps Eliminating Bias from Company Culture

75% of workers report that they will stay with an employer longer if they listen to their feedback and go on to act on it. It is no wonder because all employees want to feel included and fairly treated at work. Thus, it makes sense to eliminate any bias during promotions or firing of employees. By using AI, companies can reduce bias, thus creating a better and more friendly work environment. With technology tools such as Yva.AI and TrustSphere, hiring managers can evaluate the work approaches of productive employees to provide useful insight that can help other employees.

4.   AI Tools Will Assist in “Consumerizing” Staff Experience

The consumerized employee experience is the concept that each human resource function right from onboarding to handling benefits, use of learning management systems, logging of work hours, and receipt of paychecks must be integrated, personalized and digitized with an AI chatbot that is available round the clock to respond to all HR issues.

With AI techs, hiring managers can create all-inclusive, personalized, and smart employee portals that enable employees to get the answers they seek at any time.

5.   AI Tech Tools Will Enrich Company Meetings

AI will improve company meetings, turning them from information exchange avenues to sources of useful information that goes a long way in managing employee activities in a company. Today, AI-based meeting assistants such as Voicera’s Eva and Testfire’s Hendrix.ai help in transcribing, summarizing, and capturing essential data during meetings.

To conclude, these are some of the ways AI can help in improving worker experience. Nonetheless, there are many other ways this technology can help. So, whenever you think about something to improve the experience of employees, be sure to consider any available AI solutions at your disposal.

About the author:

Alice Berg is a blogger and career advisor at GoodHired, who helps people to find their own way in life, gives career advice and guidance, helps young people to prepare for their careers.

You can find Alice on Twitter and Medium.

9 Ways to Increase Workplace Productivity on Solid Foundations – Diana Smith

mickyates Best Practice, Business Leave a Comment

Regardless of the industry we are talking, we have to agree that employees are the engine that keeps any business going. When businesses have highly motivated, empowered and productive workforce, they will be able to perform more quality work in less time, cut operational costs and become more competitive in the process. On the other hand, companies that don’t manage to address this issue are in no position to exploit various market opportunities in spite of available tools or solid business models.

The question naturally arises, how to find the proper fuel to keep employees productive and businesses operational? Let’s take a look at some of the most tried-and-true methods.

Delegate responsibilities

Delegation always comes with a grain of risk – after all, you are assigning duties to the employees who may not necessarily be the most qualified persons to perform them. However, delegation also brings to the table more than a couple of benefits. First, you are effectively eliminating bottlenecks that are bringing your operations to a halt. Second, by assigning more responsibilities to lower-ranked employees you are empowering them. Finally, once you get through the learning curve, your workforce will become much more fluid.

Establish a strong leadership

Good leadership creates an empowered and motivated workforce. Poor leadership is a killer of productivity. Taking Australia as an example of a developed country, we can see that 35% of Australian workers look at poor leadership as the most stressful part of their job. In order to avoid these devastating results and exert yourself as a leader your employees can stand behind, you will need to show great passion, maintain transparent two-way communication, spend a lot of time amongst the lower-ranked workers and find time to provide mentorship when needed.

Use the power of positive reinforcement

Speaking in broad terms, motivation can be achieved in two ways – through penalties or through positive reinforcement. Out of the two, the latter example provides much more tangible and long-term results. The fact that speaks even more on behalf of this method of motivation is that introducing the culture of positive reinforcement is not that hard. You only need to establish a consistent system of incentives and cultivate a sense of fulfillment. Once your employees start feeling that they are properly rewarded for their work, they will be ready to voluntarily increase their output.

Create a productive work environment

The environment in which your employees work can affect their productivity in more than one way. Some of the most important environmental factors you can leverage to your advantage are natural light, efficient layout and good airflow. If we take a short trip back to Australia and its metropolitan areas, we can see, for instance, that professional air conditioning installation has become one of the most common office upgrades for the very purpose of maintaining optimal productivity. Also, it is highly recommended that your offices encourage fluidity and to provide your employees with social hubs where they will be able to meet and brainstorm.

Equip your employees with efficient tools

One of the prime examples is cloud technology that allows employees to collaborate on work-related documents anywhere on the planet, as well as share them without tedious e-mailing. Speaking in cold numbers, a recent survey says that 79% of the businesses that have implemented cloud computing have saved money and improved the productivity of their employees. Another good example could be streamlined communication. You can take a look at this extensive research about best live chat software solutions to find some of the best options currently on the market. 

Introduce flexible schedules

Aside from the duties that require employee presence in specific time periods (e.g. customer relationships), we can agree that most of your employees’ schedules can be arranged in a manner to better suit their private obligations. By allowing your workers to perform their duties in their own pace and during the hours they feel most productive, or even take their work home, you will not only cut a lot of slack but also improve loyalty to the company and encourage your employees to work more. Furthermore, cutting the number of work hours to make shifts more effective can save you a lot of operational costs along the way.

Leverage deadlines

Of course, allowing employees too much freedom inevitably leads to procrastination. In order to prevent this from happening, you need to set clear deadlines and penalties for missing them. Still, although these overreaching deadlines are powerful performance-boosters by themselves, you will get much better results if you properly motivate your workers to use self-imposed deadlines and reward them if they finish their obligations ahead of schedule. One of the examples would be giving the workers who have completed their tasks before the deadline an extended weekend they can spend with their families.

Discourage multitasking

Although multitasking sounds like an excellent time-saver and a cure for productivity issues, in reality, things are different. According to recent research, trying to do cognitive tasks at the same time is simply not possible. The process we often called multitasking is actually nothing more than very fast task-switching, which can cost your employees as much as 40% of their productivity. That is why you should strongly discourage workers from multitasking and delegate tasks so they can be performed in a quick, successive manner.

Empower employees through training

Finally, one of the most efficient ways to increase workplace productivity is by constantly expanding your workers’ skillset. Of course, subjecting employees to a series of training and seminars is not aimed only at improving their work-related efficiency. As their knowledge grows, your employees will feel more confident to take personal initiative and seek fresh solutions to existing problems. Speaking in terms of productivity, empowerment is just as valuable as sheer knowledge.

We hope these nine tips will help you put the issue of efficiency and workplace productivity into a fresh perspective. People like to say that employees are the most valuable asset a business can possess, and they are largely right. Therefore, if you want to give your company a fighting chance in this increasingly volatile business environment, you should make a strong effort to make sure that your workforce is there with you – satisfied, empowered and properly motivated.