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* William Boeing – His undiminished enthusiasm and interest in the mechanics of the world brought Boeing deeply into so many different worlds, but it is in aeronautics that his big thinking and attention to detail has left the biggest leadership legacy. A biography by Victoria Yates.
* Heathrow Terminal 2 – Creating the ideal airport passenger experience?, by Jonathan Mindell. Heathrow’s Terminal 2 has just successfully opened, learning the lessons of the chaotic opening of Terminal 5 some years ago. Jonathan was with 2,500 people who participated in a ‘trial’ at the nearly finished T2. The aim was to simulate departing, connecting and arriving passenger experiences, to test the infrastructure, space and people that will handle over 10 million passengers in the first year of operation. His article gives very valuable insights in how to deliver the best possible experience for all businesses with customers – i.e. almost everyone!