Key Metrics that will help You Measure Customer Service Success – David Webb

mickyates Business, Customer, Technology Leave a Comment

To run a successful business is to constantly improve on your past success, drive innovation, and offer a better service to your customers. In fact, customer service is one of the most important aspects of a thriving 21st-century company, and even though chatbots and technology are transforming the field, human contribution, management, and oversight still remain the essential elements of …