Why You Should Stop Listening to Your Customers

mickyates Business, Customer, ideas, Innovation Leave a Comment

Regardless of what industry or type of business you’re in or the type of business you run, listening to your customer is inevitable. Customers or clients will poke holes in your current services or products. They can tell you their biggest pain points, needs, and ways to improve. However, customers aren’t always forward thinking when it comes to the growth …

Key Metrics that will help You Measure Customer Service Success – David Webb

mickyates Business, Customer, Technology Leave a Comment

To run a successful business is to constantly improve on your past success, drive innovation, and offer a better service to your customers. In fact, customer service is one of the most important aspects of a thriving 21st-century company, and even though chatbots and technology are transforming the field, human contribution, management, and oversight still remain the essential elements of …