Key Metrics that will help You Measure Customer Service Success – David Webb

mickyates Business, Customer, Technology Leave a Comment

To run a successful business is to constantly improve on your past success, drive innovation, and offer a better service to your customers. In fact, customer service is one of the most important aspects of a thriving 21st-century company, and even though chatbots and technology are transforming the field, human contribution, management, and oversight still remain the essential elements of …

Why Data Integration is The Way of The Future for the Customer’s Experience – Annabelle Smyth

mickyates Business, Customer Leave a Comment

Data integration gives your employees greater access to the resource that fuels their ability to develop personalized solutions for each customer. Data integration lets different business systems communicate information between them. It lets your employees see all data on every customer pulled from every department, including information extracted from scanned documents, which helps your employees personalize customer experiences and anticipate …