Boosting employee experience is on top on the priority lists of HR departments across the planet. Given today’s cutthroat competitive talent ecosystem, many HR managers are going out of their way to ensure that they can retain their workforce. And of the many solutions adopted, Artificial Intelligence (AI) tools stands out above the rest. It is because so far, AI technology tools have proven to be incredibly useful in other aspects, for instance, they have hastened the hiring process and made it way smarter when compared to the traditional recruiting process. Apart from that, AI is improving onboarding processes too.
By leveraging AI, hiring managers intend to build upon these gains and improve employee experience right from the application of the job to the exit interview. However, not many hiring managers are ready to embrace AI in the workplace because they do not know how to use it to improve employee experience.
Until hiring managers learn how to use AI in improving the experience of workers, job-hopping will continue to be a headache. Today, the number of employed adults who prefer to job-hop is alarming enough to any recruitment manager. A 2018 report by Robert Half revealed that 64% of working adults favor job-hopping; this figure is a 22% increase from 2014.
By embracing AI and using it in the right way, here are some of the documented ways the technology will improve employee experience:
1. It Will Foster Better Employee Engagement
Going by a recent Gallup report, it is easy to spot signs of disengagement among employees right when you walk into an office. After all, the survey concluded that 51% of workers are disengaged with a further 16% being actively disengaged. It means that only 33% of US workers are engaged in their jobs.
Luckily, this situation can be remedied with the help of natural language processing, biometrics, and machine learning. Case in point, companies are now using algorithms such as Vibe, Keen, etc. to improve employee engagement. Vibe evaluates emojis and keywords sent by workers on Slack to determine whether the team is content, stressed, irritated, or disappointed. Keen, on the other hand, offers a real-time snapshot of worker engagement by going through anonymous employee emails to identify word patterns and put them into context as negative or positive emotions.
Other AI-based techs that analyze communication such as Kanjoya and ADP Compass provide hiring managers with useful information on employee morale along with offering subtle suggestions on how to improve it. When ADP used their Compass technology, they discovered that management effectiveness increased by about 40%. For excellent insight on how to improve work experience collaboratively, managers and employers can use Humu.
Some employers consider recognizing and rewarding employee achievements as well as hard work with positive feedback to be the key to enhancing happiness at work. This premise is what is behind KangoGift, a tech solution that focuses on employee recognition and rewarding them. Here is what the CEO, Todd Horton, says on the matter, “We help managers and HR leaders better understand which employees may benefit from a genuine thank you.”
This software monitors job-performance, employee feedback, and surveys for insights to offer recommendations before a performance review is undertaken.
2. AI Will Lead to Effective Talent Development
“Organizations that provide employee training programs enjoy 218% higher income from each employee than companies that lack any formal training. Better yet, such companies have 24% higher profits than firms without professional development programs,” says Brenda Sommers, an HR specialist at Skillroads.
What employees want more than an excellent performance review is an opportunity to increase their value while on the job. 76% of workers are interested in professional growth opportunities, and employee satisfaction increases with the number of corporate training they attend while on a job.
Thankfully, AI is transforming the hiring process and along with it, employee development. HR managers are using AI to personalize employee career plans to match their personalities as well as learning styles. Apart from that, AI is helping employees quickly identify the skills they lack; thus, in turn, enabling them to take the necessary training to get promotions.
Gloat, and Fuel50 are examples of tech startups that provide solutions as far as professional development goes. Both of them use algorithms to assess successful career paths in a specific company, identify where there’s a demand for certain skills, and give personalized suggestions to workers to help them advance their careers.
3. AI Helps Eliminating Bias from Company Culture
75% of workers report that they will stay with an employer longer if they listen to their feedback and go on to act on it. It is no wonder because all employees want to feel included and fairly treated at work. Thus, it makes sense to eliminate any bias during promotions or firing of employees. By using AI, companies can reduce bias, thus creating a better and more friendly work environment. With technology tools such as Yva.AI and TrustSphere, hiring managers can evaluate the work approaches of productive employees to provide useful insight that can help other employees.
4. AI Tools Will Assist in “Consumerizing” Staff Experience
The consumerized employee experience is the concept that each human resource function right from onboarding to handling benefits, use of learning management systems, logging of work hours, and receipt of paychecks must be integrated, personalized and digitized with an AI chatbot that is available round the clock to respond to all HR issues.
With AI techs, hiring managers can create all-inclusive, personalized, and smart employee portals that enable employees to get the answers they seek at any time.
5. AI Tech Tools Will Enrich Company Meetings
AI will improve company meetings, turning them from information exchange avenues to sources of useful information that goes a long way in managing employee activities in a company. Today, AI-based meeting assistants such as Voicera’s Eva and Testfire’s Hendrix.ai help in transcribing, summarizing, and capturing essential data during meetings.
To conclude, these are some of the ways AI can help in improving worker experience. Nonetheless, there are many other ways this technology can help. So, whenever you think about something to improve the experience of employees, be sure to consider any available AI solutions at your disposal.
Alice Berg is a blogger and career advisor at GoodHired, who helps people to find their own way in life, gives career advice and guidance, helps young people to prepare for their careers.