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Think of the Customer-driven business model as a loyalty machine. Get your business running this way, get your act right, and Customer loyalty is the natural end result.
Customer Leadership uses Big Data analytics and insight to drive leadership, organization and branding decisions and actions - all aimed to improve customer products, services, experience, satisfaction and loyalty.
In today's competitive economy, all businesses have to make a choice, to either become exceptional, or just remain average in customer service.
The best way of delivering a positive passenger experience is to ensure that at the point of customer engagement, front-line staff are prepared for whatever people and circumstances throw at them.
How do you set the right price for your products and services ? The "right" price is the price you are happy with and the price which clients are willing to pay. My suggestion is to put your pricing through the "Right Price Test."...