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Ponder for a moment the last person you hired. After you selected them, did they work out as intended ? Or did they turn into somebody totally unlike what you thought when you interviewed them ?
The hallmarks of EQ are Self-Awareness, Self-Management, Social Awareness and Social Skills.
Even when we feel full of confidence and self-assurance we are often only that way because we are winning at the outer game of life and work.
To gauge the strength and loyalty of your workforce, invest resources in a re-recruitment campaign. Through this process, you can gain a better understanding of the stability, dedication, and preparedness of your employees. This deeper appreciation of...
Leadership has been described as an art form, a performing art, a science, a profession, a position, and a function of a larger management role. Whatever your point of view on this, you are likely to agree that leadership is a very demanding human process...there...
What does it mean to be smart? It used to mean you could ace an IQ test or score well on the S.A.T. (Scholastic Aptitude Test).
Imagine being able to solve problems, resolve conflicts, and make decisions effortlessly, while at the same time enhancing the flow and focus of your own creative energy, and that of your organization, so that you maximize performance and results.
Did you know that up to 38% of your managers, supervisors, and team leaders are about to leave? Monster (the premiere online job search company) has seen a 44% increase in new resume postings in the first quarter of 2004. In particular, "confidential"...
Many problems of perception face an auditor. Joan Pastor discusses the need to learn flexibility and develop a productive relationship with clients.
Based on many years of 360 degree learning and a very large database, Marshall sets out a new approach to feedback, to help Managers, Peers and Subordinates alike.
As part of a teaching program, students are asked to use the 4E's on line assessment, and prepare a paper on Leadership as a result.
Looks at the different ways in which people deal with conflict.
Many scholarly researchers have concluded that a staggering 90% percent of family businesses fail by the third generation.
Employees who are anxious about their futures – especially during a challenging economy such as now – can adversely affect a company’s profitability by delivering poor customer service, being less intellectually engaged in their jobs, and making...
You’ve probably heard the story of the golfer who steps up to the tee box and hits a wicked duck hook out of bounds. Embarrassed, he reaches in his pocket, tees up another ball and again, hits another horrific twisting shot left out of bounds.
Success in life has a lot to do with your heart.
Experience working with thousands of leaders world wide for the past two decades teaches me that most leaders are screwing up their careers. On a daily basis, these leaders are getting the wrong results or the right results in the wrong ways. Interestingly,...
There is more to becoming an effective leader than just getting a promotion. To be successful, aspiring leaders need to develop skills, gain experiences, and develop a leadership point of view But just how do they do that?
Almost all companies try to establish a strong corporate culture. It is one of the keys to sustaining a business over several generations of management.
This may be the seminal question for our age.
What if the interviewing and hiring processes could be made easier by addressing the job descriptions themselves?
Twice as many employees with less than two years of service voluntarily leave an organization as do those with more than two years of tenure, according to a study of worker attrition rates by Sirota Survey Intelligence, specialists in attitude research.
Both candidates and companies benefit when they can adopt mutually respectful, beneficial, and realistic – rather than overly adversarial – stances during new-job negotiations, according to Salveson Stetson Group, a full-service retained executive...
Every office has that one difficult person to work with, who affects productivity due to a terrible attitude, chronic tardiness, or simply drives everyone else up the wall. Here is the answer to common problems in conflict management.
Negotiation, find out why it can be viewed as a postitive action
We all understand the benefits of a motivated workforce; increased productivity and creativity, reduced absenteeism and lower staff turnover. But what can be done to engender the often elusive motivation?
When the time comes, will you be ready ?
Learning self-acceptance, and building a positive self-image.
Recruitment on an international level presents all the same difficulties as domestic recruitment and more besides, but the extra pool of talent it provides can make it a profitable, and sometimes even a crucial, venture
As long as you can make choices that are better than those you made in the past, your future story is unwritten. Sitting and wishing won’t change your story.
Seven calculated choices will help you drill through the rock of inertia to the success you have always wanted.
The key to becoming an entrepreneur lies in the implementation of basic concepts and there are only 11 simple secrets to learn to make it happen.
How to ensure that the people you are presenting to get the message
The presentation after the presentation is the question and answer period. This article stresses how to use the question and answer period for best results.
It's easy to be motivated when someone encourages you, but what about maintaining this momentum long-term?
Unfortunately, at most other times the only legitimate power available to women has been through their sexual allure (or as mothers).
Most of the literature on leadership addresses the topic assuming that leaders are people who are eager to learn, to inspire the best in their people, and who act on the basis of what is best for the enterprise. What if this is not the case?
Sixty four percent of new executives hired from the outside won’t make it in their current jobs. Forty percent will fail within the first 18 months, reports another. What seems to be causing the derailment of these leaders?
Recent research indicates women's management style, which is centered on communication and building positive relationships, is well suited to the leadership paradigm of the 90's.
Why is it that so many people living in the richest country in the world are working at jobs that are killing them? Why is it that a society that enjoys so much abundance finds it necessary to sacrifice its health in the process?
A translation of physical exercise programs into the business side of our lives.
A simple but helpful summary of what it takes to turn your dreams into success.
In work places around the country workers are rightfully preoccupied with the threat of losing their jobs. While there is no single solution that will work in any individual case, there are things that you can do to improve your situation.
When your organization is faced with a challenge, here are 7 steps you should take.
The faster the world changes around us, the further behind we fall by just standing still. If the rate of external change exceeds our rate of internal growth, just as the day follows night, we will surely be changed.
Today's rapidly changing technology, the economy's roller-coaster ride, the constant mergers and acquisitions among companies, upsizing, downsizing and resizing, and, of course, our country's response to terrorism have forced almost all of us to change,...
The path for organisations undergoing change is a lot smoother if they get their internal communication processes right.People become less motivated when they are faced with uncertainty—not knowing what is happening and why. In the extreme, a lack of...
People’s filters are invisible and unique and we don’t know what they are, and most of the time they don’t either.
In a highly fragmented and fiercely competitive market, a test of wills is underway. Will small to mid-size businesses resist market consolidation, or will they strategically choose to partner and push beyond their individual capabilities?
Times are quickly changing in America. Ten years ago would you ever have thought that you would be thrilled to get “free air” from a gas station ? What about ATM’s ? Do you think that getting cash after a store purchase in order to avoid fees would...
What are the differences between the CLO and CCO?
Employee engagement comes not from dollars but from more personal factors.
I’m currently working with an organization that is facing challenges similar to those faced by a half dozen others I’ve worked with – how to successfully change behavior along with systems and processes. Over the years, I’ve discovered five principles...
Organizational transformation, culture change, business model redefinition — leaders talk about these challenges, analysts demand them, and CEO’s routinely are hired and fired based on their ability to orchestrate them. But what do we know about leading...
Facing the unknown, feeling lost or not having a clear direction in your life and career path can be very scary, daunting and lonely.
By becoming aware of how we can improve, involving respected colleagues and following-up, we can get better at the behavior, as perceived by colleagues.
We need to be careful about what we wish for – the popular goals of security, stability, and predictability are deadly. The closer we get, the more our growth is stunted and learning reduced.
Embrace change by focusing on a vision, choosing your outlook, seeking authenticity, committing yourself with discipline and continue to grow and develop.
Leadership must create the conditions and culture for success especially during a time of change
Since virtually everyone has fears, to pose as fearless simply exposes a fear of seeming fearful!
Your ability to change is not a matter of willpower.
Whatever you picture, within reason, can come true in your life if you have, sufficient faith in the power within!
Holding on to the old way of doing business might cause you to become extinct. Continuous focus, innovation and evolution are needed to maintain a competitive advantage.
Service excellence, cost-effective performance and innovation, start with engaged employees.
Business in the 1990s continues to increase in complexity. More and more, this demanding environment forces senior executives to juggle shifting priorities to deal with the constant and accelerating change.
You pay people to think, be creative, use initiative and judgment, solve problems and optimize their time. The acknowledged failure rate reveals how difficult this can be. But the answer lies in applying some new principles of behavioural psychology and...
Learning how to live with the results of change.
We live in a new era : an age of discontinuous change. The business landscape has changed dramatically. Revolutionary change is cutting across all industries. Revolutionary change will continue. There is no end in sight.
Most major change initiatives fall far short of the goals and expectations set for them. Does this mean that we are overestimating people's ability to learn to do things differently, and underestimating their resistance to change ?
As a small business owner, you likely don’t think you have the resources to afford a high priced change architect to help you plan a future of choice for your company.
The man’s behaviour infected the whole meeting, his aggression, put downs and constant interruptions obviously upset people and slowed down both the meeting and the flow of honest communication.
I don’t know why so many articles on life/work balance seem to focus on people who suddenly decide they’ve had it with working all the time and within one hour quit their job, buy a yacht or a jet, grab their family or their best friends or their...
Innovation is critical to the competitive success of virtually all companies. Whether you're on the leading edge, or following an imitation strategy, innovation is the only sustainable competitive advantage.
Keeping employees well-informed and engaging them will foster a climate of resiliency and it will build momentum that will advance your organization.
There is a saying that goes like this: "When you get tired of talking to your staff about what needs to be done in the organization, saying the same thing over and over again until you can't stand saying it anymore, that's when the staff begins to hear...
Change is inevitable in all facets of life. To stay on the leading edge requires the skills of mastering change.
Many change programs seem to meander along with no clear purpose or direction. These are the programs that usually fail. In the end, vast resources are consumed and people are left burned out and confused. Don’t let this happen to your change program....
All progress is the result of change. But not all change is progress. Some changes don’t make any sense. In fact, some leadership behaviors actually create more stress for yourself and your coworkers. So what works? Based on my 22 years of consulting...
When surrounded by change, envisaging your personal goals and aspirations, by sharing them with others who will support you will help you to succeeed.
Time management training is awful. Time logging, hints for dealing with telephone calls, email tips - nothing seems to work. You can't even begin to look at taking anything away from a time management course until you've considered your own mortality....
How to tap in to the wasted potential that is just waiting to be recognised.
Sometimes the best planned change initiatives meet with resistance. Opposition to change can railroad a project, leading to much wasted resources, recriminations and exhaustion for all parties. What drives resisters and how can you turn them into supporters...
Does this intelligence result in action and productive change? Is the organization focusing on discovering and enacting discontinuous improvements ?
Recognizing when we've slipped into the stagnant waters of stability and certainty isn't easy.
An honest and compelling overview of what it takes to be a change champion in today’s business environment.
Whilst challenging and sometimes frustrating, sustainable change is always possible with the right mind-set and the right partnerships.
Magnitude of organizational change ranges from minimal change or maintaining status quo to revolutionary enterprise-wide re-engineering.
How many of your staff are very busy doing paperwork which is no longer necessary ?
Understand how change migrates from one group to the next, and you will dramatically increase your chances of success.
Self-judgment is sabotaging your professional efforts, learn how to STOP it !
At a time of intensifying global competition, shifting business realities and increasingly demanding customers we know that we need to create highly competitive, nimble and adaptive enterprises to survive and thrive in these turbulent times.
This article seeks to inspire organisational leaders to think in new ways, and to give them a practical model to...
Sometimes when I use the word Truth I can see people fidgeting or looking a little uncomfortable. They seem to think that it means that they will be caught at something, something difficult will happen, that whatever joy they have carved out will somehow...
Today's business world is highly competitive. The way to survive is to reshape to the needs of a rapidly changing world.
How you can still give accountability for specific messages to managers and supervisors and at the same time utilize your CEO as a key communicator during times of change.
Are you experiencing difficulty getting the support you need to make changes in your workplace ? If people appear to be going slow or pushing back irrationally, there may be a valid reason.
Throw out the old ideas of performance management systems and appraisals. Be fast, be adaptable, facilitate change and join the evolution!
Animals can teach people a lot about what effective leadership is all about; it is simply up to people to listen, watch and learn.
The reality is that the way organizations come to cope with these very weak standards for meeting effectiveness is a...
Learn the basic skills of rapport to ensure that your empoyees will want to go out of their way to remain loyal to you.
Creating a coaching culture within your organisation could be one of the most important contributions you make. A coaching culture is one where everyone...
Some people work at their jobs because they have to make a living, and they get to express themselves after work. Some people have careers that they love, and have a hard time not taking home their work with them when they go home. And then there are...
Motivation is not enough. If you motivate an idiot, all you have is a motivated idiot. Education alone is not enough either. Many "educated" individuals achieve very little on or off the job. They know what to do, and they know how to do it. The problem...
Tough times will come. You may get knocked down at work or in life. But with the right attitude, you can get back up. You can get back on track toward success, and you can reach optimal peak performance.
If you are planning to spend money on diversity training, WAIT!
Who do you watch as you advance up the leadership ladder? How do you learn from them? With whom should you connect? Do you need a mentor?
Between a Rock and a Hard Place:
Much has been written about finding a harmonious balance between work and life, and this article does not intend to discredit any of it. It is essential to strike a balance between the professional and personal. True success is multidimensional, and...
How coaching helps a Leader navigate through a complex business ecosystem - using the Boyd "OODA" loop.
Has it ever occurred to you how much you are saying to people even when you are not speaking? Unless you are a master of disguise, you are constantly sending messages about your true thoughts and feelings whether you are using words or not.
Self-doubt and fear interfere with our ability to achieve or set goals. Self-doubt and fear are the voices in our head telling us, "You'll never succeed, so why try?" and "who do you think you are?" Self-doubt and fear are also what make us listen to...
How to deal with the conflicting demands
Lessons learned from The Clemmer Group Sessions
Tools to Help you Re-Energize and Re-Commit To Your Direction!
Is a Coach and a Mentor the same thing, and if not, how do you tell them apart?
People often ask, “Can executives really change their behavior?” The answer is definitely yes. If they didn’t change, we would never get paid (and we almost always get paid). At the top of major organizations even a small positive...
Ten years ago, I had the benefit of a legendary coach - Peter Needham. But I didn't tell anyone. Indeed, I paid for it myself and made secret visits to his office in Hanover Square. His advice led to the management buy-out of PiB.
Every significant study of effective managers concludes that those managers, who get the most out of their teams, spend a high proportion of their time and energy coaching others.
Could you use some great tactics to help motivate and grow your team ? Understanding a tactical approach is your first step. Unlike strategic plans, tactics are processes you can immediately put to use. The key is not just implementing these ideas, but...
Can you think of one person who drives you absolutely crazy ?
They say that behind every great athlete is a great coach. And behind many leaders today is an executive coach. Can an executive coach help leaders to maximize their potential and reach greater heights ?
Rather than debate the definition of coaching, it’s more important to consider the type of coach and approach that’s most appropriate for you given the results you want to achieve. Some executives have difficulty articulating concrete desired results,...
So many individuals call themselves a coach today that anyone interested in hiring an executive coach must be cautious. The tips that follow will help in selecting a business resource.
It doesn’t matter how many ways you can be a better leader if you have a serious problem in your face right now. Like it or not, that issue becomes your focus. You will benefit by striking a balance between dealing with the here-and-now issues and developing...
Marshall digs deep in his experience from years of coaching successful people, and of using 360 degree feedback effectively. Very practical advice.
Personal change must be predicated on a dedicated personal commitment to change the behavioral pattern or habit. Put another way, without being personally dedicated to change it will not happen.
How to realistically and consistently achieve your goals.
Ever wondered what business and personal coaching was all about ? Well read on to find out more ...
Have you ever noticed how much more "productive" people appear when they're in the midst of handling a crisis? The troops rally around a common cause, getting the "nasty problem" resolved, the much aligned product out on time, or that most important document,...
It seems almost everyone can use a little something extra to help them increase their effectiveness or give them a competitive edge. Those in professional service firms are no exception; however, they do face unique challenges. With so much emphasis...
What’s the difference between a good and a not-so-good mentor ? One of the problems both in selecting mentors for a pool and in matching individual mentors with mentees is that the answer varies according to the context and the specific needs of the...
When companies think of employee development, they often search for training programs, educational seminars, coaching or the latest book that might offer ideas on what employees can do to sharpen skills or strengthen expertise. However, none of these...
What if, starting today, the word ‘no’ didn’t stop you anymore?
What if every time you heard the word no, you became stronger, more powerful, and more resilient?
What if the greatest success strategy in the world was not to go for yes, but...
Why are sales training programs so often unsuccessful ? The typical company spends tens of thousands to hundreds of thousands of dollars to put its entire sales force through the latest, hottest sales training program touted to increase its bottom line...
In one's daily routine time and stress are siblings. Their relationship lends its hue to our life. One must be a good time manager in order to reduce stress and by managing stress one becomes a better time manager.
Networking is about creating an extended family. It’s about developing connections, caring about people, increasing the size of your “tribe.”
When I speak at conferences about customer service strategies, I often hear managers discuss how hard it is to recruit and retain good frontline employees. Too many managers mistakenly assume the only way to keep people is to bite the bullet and pay more...
Like so many in corporate America today, Susan needed more balance in her life-but she did not know how to get it. Faced with a 60-hour work week and a lengthy daily commute, Susan was left with little time for outside interests. Her job was literally...
In climbing the corporate ladder, one of the most powerful allies to have on your side is your Human Resources department. They have their finger on the pulse of the inner wiring of the organization, and if there is any staffer who can alert you to upcoming...
Senior leaders, managers and employees need to view work / life balance as being in their interest. Organizations and individuals need to be clear about the benefits in terms of performance, productivity and profit.
Once we realize that our internal knowledge base contains errors and misinformation the challenge becomes how to purge the obsolete knowledge and update our remaining files
A little noticed trend is afoot that will greatly affect the continued success of our country’s businesses – the retirement of the baby boom generation. Find out how mentoring can help
What lessons you can learn from small children ! One day I was watching two youngsters, ages 3 and 5, playing with “bricks” constructed out of heavy cardboard. The brick blocks came in three sizes: a 10” x 16” rectangle, a 10” square, and...
The principle of leadership development by personal example doesn't apply just to CEOs. It applies to all levels of management. All good leaders want their people to grow and develop on the job.
Whether your manager is unreasonably demanding or they are apparently incompetent or they have no people skills, it can feel like you’re working with the manager from hell! As tough as it sounds, your task is to focus on getting your job done…period....
Discover how life can change for the better if you move into what you fear, rather than away from it. Connie Butler explains
In a society as competitive as ours, there’s a tendency to define ourselves through our accomplishments. But for people, the need to achieve becomes warped. They make a mistake that Einstein referenced when he admonished that we should, "Strive not...
As soon as one of your best employees walks in, you know what is going to happen. The look on his face says it all. “I am leaving.” How did this happen ? Did you miss something ?
What are the reasons that employees leave ? You don’t have to...
While coaching can be effective, frequently it isn’t. Unsuccessful coaching assignments can have substantial costs while returning no benefits. The idea that coaching works is undermined by failures. Leadership can become cynical about the coaching...
Adaptive leadership is given to impacting the environment. It addresses a very active form of leadership, not a passive effort taken merely to adjust to circumstances as found.
The last few years have seen an extraordinary growth of interest in the study of complex systems.
The two companies I have examined in depth for this paper are both in evolving high tech industries.
Chaos and Complexity - What does it have to do with Knowledge Management ?
A white paper examining strategic unpredictability and the critical role of emergence in organizational adaptability and creativity. The latter characteristics only arise if the top leadership realizes that strategic plan and internal change initiative...
Network thinking adds a new dimension to our existing vocabulary. The concept of social complex systems makes us realize that we are all participants in self-organizing systems. We are all "3.0 managers".
Paradox and Performance in organizational life.
Things aren’t always what they seem. If I could give you one bit of advice on dealing with the latest generation of employees to come under your management, it would be to remember those words…things aren’t always what they seem.
A seminal paper, which lays out the principles of the connected ( and thus adaptive ) economy. Chris Meyer went on, with Stan Davis, to write the thought provoking and influential book "Blur".
Leadership training, team building, and organizational development beg for integrated approaches which tie development efforts to actual improvement in overall performance.
If your business doesn't have a solid customer retention strategy, you could be leaving a lot of revenue on the table. If you’re so focused on acquiring new customers that you neglect your existing clientele, you're not doing your business or any...
Think of the Customer-driven business model as a loyalty machine. Get your business running this way, get your act right, and Customer loyalty is the natural end result.
Implementing CRM Doesn’t Have to be Painful, Learn from the Experience of Others
Increasingly, firms are aspiring to become customer centric. Relatively few have made significant progress; many simply pay lip service to “the slogan.” Are you prepared to “walk the talk ?” If so, you will benefit from the following overview...
Bottom line – you may have reliable products and licensed service providers, but the question customers really care about now is, “What are you like to do business with?”
Customers and potential customers are getting more sophisticated. The very marketing techniques used to separate the customer from their hard earned cash are helping to train both the old and newer generations of customers to be more wary and become...
High standards and great training only matter if you put them to use.
Customer Leadership uses Big Data analytics and insight to drive leadership, organization and branding decisions and actions - all aimed to improve customer products, services, experience, satisfaction and loyalty.
What word pops into your mind about a recent customer service experience ? Was it good, or was it bad? Customer service in this country seems to be headed in the same direction as the Titanic. Why ?
The need to make so many calls in a day leads to an ineffective use of a salespersons time. Yes, they may make a sale but it is vital for salespeople to adapt their methods to focus on long term client relationships.
“Ease the pain of CRM implementation” - A phased approach.
In today's competitive economy, all businesses have to make a choice, to either become exceptional, or just remain average in customer service.
The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our...
The best way of delivering a positive passenger experience is to ensure that at the point of customer engagement, front-line staff are prepared for whatever people and circumstances throw at them.
Support your customer's success, and you will be building interdependency that can become your gateway to the world.
How do you set the right price for your products and services ? The "right" price is the price you are happy with and the price which clients are willing to pay. My suggestion is to put your pricing through the "Right Price Test."...
Customers know when they are valued. And they know when you have transferred a company expense onto them. It is a message you send in a myriad of ways. What messages are your customers picking up ?
Think about your customers. Instead of respecting their space you may be choking them with continuous sales literature to which they do not seem to be listening.
In search of the common good: Understanding customers' feelings through CRM and building better customer-employee relationships.
What do you know about your customer ? Do you accidentally sell or do you sell on purpose. Does your customer contact you or do you contact your customer proactively ? Does your HABIT include knowing your customer, being sensitive to their needs and ever...
There has been a simple mistake. The simple mistake has been to confuse inputs such as money, time, leadership, commitment, technology and re-engineered processes with outputs such as changes in behaviours, increased customer loyalty, retention, bigger...
Take a 64,000 foot view of your organization. See what your customers think of you.
One of the most popular business concepts today, customer-centricity, has a dirty little secret. It is the concept with one of the loosest definitions out there. Most researchers, and business executives alike, are content with the widespread and broad...
Ten years ago this week, my colleagues and I launched GUTS, which, at least for me, inaugurated a new era online. For the first time, online services (the world wide web didn't exist) could motivate large groups of consumers to behave in a way that benefited...
Regardless of industry segment, progressive CEOs and Board of Directors are looking for the “silver bullet” to consistently deliver top-line revenue and earnings growth, as means to increase share price and shareholders’ value.
Companies adopting a CRM solution have to remember that they are in the process of creating a CRM Child. The whole process is so new and foreign, everyone is losing sleep.
"According to the CRM Market Forecast and Analysis prepared by IDC, the world's leading provider of information technology data and analysis, the total CRM market will reach $12.1 billion by 2004, representing an annual growth rate of 29.9%."
A quarter-century ago, MIS directors complained of not having a seat at the strategy table. The CIO's role eventually emerged—a technology visionary and bridge to a gleaming future. Has that dream died?
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers.
A Voice of the Customer (VOC) initiative should give voice to things that the firm would not normally hear. It should allow a firm to hear, straight from its customers, insightful things that do not surface through conventional marketing research.
The economy is growing in fits and starts. What business development strategy is appropriate now ? The answer is aim.
A sense of serving others can elevate your sales efforts to unparalleled levels of success. If you consider your job as a service to others for their benefit, you will realize that your self-perception and that of the prospect will change.
If you’re in the business of getting people to buy stuff, you really need to evaluate the number of choices you offer to customers.
Two fundamental strategies to make full use of “Big Data” - Customer Centricity and Innovation Networks
Tiny Data + Unstructured Data = Big Data
The rate-limiting step of the use of Big Data is not technology - it’s strategic thinking and leadership
We all own our own data. Business must learn how to effectively work with this change of control.
Innovation networks drive new product ideas, via data exchanges between “seekers” and “finders”
My Grandmother got great service from her corner shop retailer, including rewards for her loyalty and easy home delivery. And that was in the 1920s! Great service has always been prized, and customers search for personalisation. It's just that...
Big Data is a new panacea, but computation is only the middle part of the process
Life never stands still.Generation Z is on the way and although this generation will be a head on comparison to Gen Y in many ways, they will also present a different set of challenges.
The search is on for new talent as organizations are both preparing for an onslaught of baby boomer retirements and positioning themselves for a future characterized by changing markets and evolving business models.
Building an approach to leadership taking into account all the dimensions of a business organization, treating leadership philosophies as part of the whole rather than a fad to be discarded in favour of the latest trend.
Public sector reform is the holy grail of modern politics. If we could create a streamlined, efficient public sector that delivered better service with fewer direct resources we could slice billions of pounds off public spending and add significant value...
What's needed in this technological century is preactive management, vision and initiative.
Exchanges in the New Economy : Transforming the World of Work
Embracing Evolution : business from the bottom up
When it comes to technology, the conventional wisdom used to be "If it isn't broken, why fix it ?" But
the new unconventional wisdom of the 21st century and the Communication Age is "If it works, it's
A technological breakthrough is occurring that will dramatically change leadership development.
Balancing work and family has received a lot of attention over the years. There are several reasons for this. First, today's workforce is increasingly diverse and demanding. Second, the workforce is shrinking. There are not enough skilled workers to...
The business challenge for this century will be how to help everyone do better, not just a few outstanding performers.
The Unknown - it is scary territory for many, something to be avoided for others and shameful for those who feel they are supposed to know everything. What is your relationship with the Unknown ?
Despite the growing recognition that innovation is the only sustainable source of growth, competitive advantage, and new wealth, an Arthur D. Little survey of 669 global company executives found fewer than 25 percent of the companies believe innovation...
A look at the trick of adapting to the changing requirements for survival in the 21st Century.
With new technology appearing all the time, what difference will digital information make to our society, and to business ?
The challenge of "bouncing back" from a setback has much to do with how long we wait between the experience and the time we truly put our disappointment behind us. The good news is that the skills of resilience can be learned.
Looks at the development of new systems, as old systems becom obsolete.
A Call to Action for an Enterprise-Wide, Top-Down Approach to Digital Risk Management and Corporate Governance
New technology seems to promise the world. Just how will 3g telephony live up to its promise and how will it affect business ?
What are the qualities and characteristics that help create successful leaders ? Consider this four-point plan.
Accenture Consulting (with Marshall Goldsmith) was recently engaged in a multi-country research project aimed at helping global organizations understand the most important characteristics of the leader of the future. Read on to find out more.
Welcome to the new future. Complex new innovations and trends are rapidly reshaping markets, industries and society. We have entered a new era where the knowledge of key trends is mission-critical to the future success of every enterprise. Global competition,...
On February 12th, 2001 two different teams of scientists published the Human Genome. The date chosen is symbolic; it is indeed the birthday of Charles Darwin, the author of the theory of evolution. But the question is what does the Human Genome bring...
According to a recent survey by Pew Internet and American Life poll, about 22 million Americans own MP3 players or iPods. Those figures perhaps help to explain the growing popularity of podcasts - audio "blogs" or radio shows distributed by RSS and used...
A funny thing happens in global research. You begin with an idea, shaped by messages reinforced every day that the world is chaotic - separated by nationality and culture. Yet, with an open mind and careful observation, it’s possible to conclude the...
In this the author concentrates on what a leader needs to believe and do in order to promote the high performance that will be required for organizational success in the 21st Century. His premise is that leadership values are the guiding principles that...
Are you ready to go global ?
Here's how it might happen: You receive an e-mail from a contact in Germany asking to buy 20,000 of your widgets. Good grief ! Now what? You're not set up to handle online transactions - you've just finished your website....
Women are starting businesses at twice the rate of men and becoming a major force both in the traditional and the new global e-business marketplace.
Here are five reasons why women are naturals at going global, and how absolutely indispensable they...
How do you go global ? Let me count the ways. Here are fifty that will help get you started.
Globalization creates a unique situation when it comes to ethics and values. when creating value systems in a global business environment, we need to be culturally sensitive.
In charting your global strategy, consider joining forces with another company of similar size and market presence that is located in a foreign country where you are already doing business, or would like to.
When I was a child, my parents used to say: "Clean your plate because there are starving children in Africa and China. My message has changed. Now I have to tell my kids, "Study, and work hard, because someone in China wants your job."
Find out how to form and manage effective alliance relationships, regardless of your company size.
Global communications and corporations are advancing but cultural differences remain unchanged, making successful negotiation and trust difficult. This article looks at some cultural differences that can lead to misunderstandings.
With so much globalisation, many people find themselves working in a cross-culture environment. How does one cope with the unexpected differences in attitude and working practices?
The Global Village Idiot’s View of The World.
Global living environment has been and is being severely degraded by the imitation, adoption, and expansion of less than environmentally responsible practices. These practices are expanding very fast now as globalization and deregulation drive them headlong...
Find out the importance of this activity and how to avoid the common mistakes
There are a plethora of issues facing companies who decide to take the plunge and expand their businesses across international borders, not simply for those exporting goods or supplying services to overseas customers, but for those setting up a business...
Is now the best time for your business to diversify into international markets ?
Success in going global is directly related to a company-wide commitment. That company-wide commitment involves you alone if you are a sole proprietor, or in the case of a large corporation, the executive committee, finance, operations, marketing and...
Companies with custom-made industrial products, such as specialized steel and customized machine tools, must adapt in both domestic and foreign markets. So how do you position your business to not just survive – but thrive – during these difficult...
How do you tackle the daunting challenge of intercultural communications ?
The prospect of taking your company into new international markets is exciting, and there are many clear benefits as to why you should consider expanding now more than ever before, such as access to greater revenue opportunities, recognition as a global...
The world gets smaller and smaller everyday. Or does it ? As advances in communications technology continue to shrink time and distance between countries, we have good reason to believe that the "global village" predicted several decades ago has finally...
Globalization is a driving force in business today, have you really confronted its consequences ?
Business leaders tasked with building international teams as part of their global expansion program should learn how it’s done on the soccer field.
The art of giving presentations to a global audience.
So just how do you ensure that cultural diferences do not adversely effect your business ?
An issue of The Economist shows that the subject of succession planning is at long last being taken a lot more seriously by organizations.
Find out more about global etiquette
CIOs venturing overseas will learn to assemble the pieces the hard way
How should I involve myself in the development of others, of systems, of organizations, within society ? Questions that face us whether we are involved in domestic or international, individual, group or organizational development efforts.
Looking to go global ? Here are 10 key issues to consider before embarking on the journey.
Globalisation has made the world a smaller place and has changed the way of doing business in OECD countries. But did you know that a significant part of global integration reflects trade within transnational firms and industries ?
The history and potential future of global branding
Is your industry ready for global tectronics ? Find out more.
Thinking of going global ? Just what factors should you consider beforehand ? As with any powerful international business plan, the first step toward crossing borders is doing your homework. Consider these twenty essential factors before you begin....
The tidal wave of 9/11, corporate scandals, war in Iraq and economic downturn seems to be subsiding. And with light at the end of the economic tunnel at long last, many organizations will be setting their sights again on overseas expansion.
Finding cross-border customers for your export products can be accomplished by means of a range of programs, largely government-sponsored, including trade shows, trade missions, and related trade networking services. This article introduces a number...
Determining who is who in globalization ( and in the debate over globalization ) isn't easy. There are famous names who write books but command no specific authority, little-known captains of industry and international trade who set mighty flows of capital...
As the global economy becomes more integrated and companies expand their operation abroad, so they increasingly encompass a wide range of cultures. Kevan Hall discusses the importance of building cultural awareness in order to create harmony, rather than...
American CEOs are dropping like flies. Boards, armed with new federal rules and stock exchange requirements coming in the wake of the corporate scandals of the past few years, are getting rid of underperforming CEOs at record rates.
Joan Pastor sets out details of a pattern - a syndrome - that is indicative of whether an organization is headed toward an “Enron” meltdown as the result of unhealthy leadership.
Every day in the United States on the average, 15 workers lose their lives as a result of injuries or illnesses related to their work – that’s over 5700 people. These people leave behind families, friends, and co-workers. The single most common...
Case Studies In Dysfunctional Strengths
As we approach the two year anniversary of the Enron accounting scandal and subsequent collapse, the press picks through the skeletal remains what used to be the 7th largest company in America. We have learned some hard lessons.
No trade association executive, no chairman of the board, need be told that boards and politics go together; it is part of the human condition. And a certain amount of politics is necessary for anything to get done.
But, politics is something that...
What do you need to consider in forming your board in a way that gets the benefits you need from it without the nightmares ?
The corporate credo. Companies have wasted millions of dollars and countless hours of employees’ time agonizing over the wording of statements that are inscribed on plaques and hung on walls. There is a clear assumption that people’s behavior will...
Looks at the problems that arise when there is a misalignment between the Board and CEO.
How to be an effective chairperson
The graveyard is full of boards that have been shown to be lacking in effectiveness and who left a legacy other stakeholders look at and wonder, “How could the board have let that happen ?” This has happened to for profit AND not for profit organizations...
As CEO, you’re accountable for results whether your board helps or hinders you in working toward them. Ensuring that key requirements are met, requirements that affect how well equipped board members are to work together, will provide a sound foundation...
You may have read the book Good to Great, by Jim Collins. In his book he explains how many companies thought being good is… well, “good enough.” In these times of constant change and global competition, it is important to always look for improvement...
Strategies and tools for assessing the board’s effectiveness and closing any existing gaps. This article is the final article in a series of five.
A board can make or break a CEO just as weak internal management can take the CEO down “into the weeds” by having to perform the functions of his/her direct reports. The first article in a series of five.
How the board views and fulfills it's role. The second article in a series of five.
The CEO is often in the role of challenging the board to fill its role and add value to the organization. This article is the third in a series intended to help the CEO think through the issues involved in developing a board to contribute meaningfully...
Creativity and innovation begin with the spark of an idea. But for so many, the process ends there with no plan to manifest. Understanding simple ways to turn your ideas into action will give you the edge to turn that spark to a flame and rise as a leader...
An engaging view of the importance of branding
Academics also tried to measure the links between intelligence and genius. But intelligence is not enough to warrant genius.
Following are thumbnail descriptions of strategies that are common to the thinking styles of creative geniuses in science, art, and industry throughout history.
Innovation is the lifeblood of companies large and small. Innovation allows a company to grow and improve, to compress cycle time, to speed distribution, to reduce manufacturing defects, to improve product quality, and to increase customer satisfaction....
The leader has to tear down the internal fences, punish internal politics and reward co-operation. This sometimes calls for drastic or innovative actions.
I give workshops on creative leadership for major organisations around the world. I always ask delegates, ‘What is impeding innovation in your business ?’ The answers often involve cultural issues such as aversion to risk, complacency or lack of...
Innovation in the Connected Economy - A conversation with Clayton Christensen
The Invisible Advantage: getting a grip on intangible assets
Connectivity reinvents the rules of invention
The old ways lead businesses to sink beneath the marketplace waves, another company dragged under by locked-in anchors. The new approach keeps your ship upright, and able to ride the waves of shifting marketplace storms.
The best way to create value is to innovate your way ahead of the competition. You need to create temporary monopolies where yours is the only show in town.
How can leaders become more receptive, more open to challenging ideas? How can we create a climate that empowers people, allows risk-taking and encourages innovation ?
Once your company has made a conscious decision to encourage innovation, where and how should you start? How do you encourage people in every part of the company to innovate? In this article, one assumes that one has agreed on a consistent definition...
Collins’s story holds lessons for integrating creativity into the workplace. Each of us has the capacity to scale our business challenges creatively. Creativity is a skill that can be taught and learned.
Find out what makes innovation and how a company can identify components of innovation and assess their effectiveness.
Competition in all industries will intensify as we enter the new millennium. It is therefore more important than ever to focus on innovation and creatively applying technology to differentiate yourself from the competition.
Are you a champion of innovation ?
They say that, “Necessity is the mother of invention.” Have you ever thought deeply about that old saw and its implications ?
Imagine that you are the newly installed CEO at a company which has done well in the past but is now complacent, stodgy and risk averse. Agile competitors are threatening and you have identified that you need to change the culture to be more adventurous,...
Think outside of the box to improve your business
This survey was carried out over the internet in 2006 and early 2007 to assess attitudes towards receptiveness to new ideas within organizations. The results indicate that most people consider themselves to be much more receptive to new ideas than their...
As technology continues to transform the nature of doing business in the 21st century, leadership assumes an ever larger and more critical role in the mobilizing of human and other resources around an organization, a product, a competitive challenge....
Seizing the opportunities of tomorrow calls for leadership. It means taking off the blinders of what is in order to see what could be.
Innovation has always been a primary challenge of leadership. Today we live in an era of such rapid change and evolution that leaders must work constantly to develop the capacity for continuous change and frequent adaptation, while ensuring that identity...
The innovation paradox: Random, chaotic, and unpredictable innovations need a stable management system and process to nurture the growth and development of "lucky breaks."
Lee Kwok Hoong looks at the renewed focus on learning and its impact on overall economic performance.
Are your profits getting pounded because of pricing pressures ? No matter how you cut it, continued SUCCESS in virtually any business TAKES REAL INNOVATION.
Creative talent is fiercely independent, aloof, rejects any form of training or discipline, temperamental, egotistical and completely selfish.
How to lead your organization towards greater innovation in today’s chaotic business world.
In a more efficient organization, value creation can only result from nurturing creativity.
Maximising performance and competence is high on the agenda of any organisation. So how do we encourage each and every individual to maximise their own potential and build their competence ?
Many businesses make the mistake of giving innovation projects to junior executives. It seems natural to hand innovation opportunities to enthusiastic and promising upstarts. But generally it is the experienced heavyweights who can overcome all the...
Can quality and creativity cohabit in the same house or are they natural enemies ? Can a quality process be applied to innovation?
If you want to increase initiative and innovation, you have to encourage and embrace failure. A culture that punishes less-than-ideal risk-related outcomes will stifle both initiative and innovation
Your customers are demanding more, yet looking for ways to pay less. You're facing new and hungrier competitors. You're being challenged as never before to differentiate your firm's products in a "commodity" market. And you're not alone.
Does your business have an effective employee suggestions scheme ?
Key characteristic of learning leaders; they refuse to be trapped by "conventional wisdom" or what others say is or isn't possible. Highly effective leaders go against the odds – or just ignore them.
You cannot expect your team to be innovative if they do not know the direction in which they are headed. Innovation has to have a purpose.
Now there is a way for you to connect with your larger vision and see it through to success. You can bring out the creative thinker in you by following these 7 success tips. Whatever direction you’re headed, these strategies will help you move forward...
An excerpt from "Invisible Advantage: How Intangibles Are Driving Business Performance" shows how today innovation needs to take place throughout a company, not simply in the research division.
Bob Noyce took me under his wing," Apple Computer founder Steve Jobs explains. "I was young, in my twenties. He was in his early fifties. He tried to give me the lay of the land, give me a perspective that I could only partially understand." Jobs continues,...
We often think of unworkable ideas as a waste of time and effort. But unworkable ideas often lead to good ones. This happens so frequently that it's worth reconsidering how we handle ideas before we know they are unworkable, and how we handle their authors...
The word relationships has reached buzzword status. Every enterprise has them and most view customer relationships as something to be managed.
The people who were helping to implement the knowledge management process were de facto knowledge managers even if they didn't have "knowledge" in their job titles. But If knowledge management has become a profession, what do the job descriptions sound...
While it is important that a leader be a good storyteller, it is crucial that the story be embodied in his or her life.
Organizational learning involves individual learning, and those who make the shift from traditional organization thinking to learning organizations develop the ability to think critically and creatively.
Organization development (OD) focuses on the human side of organizations. It is believed that individuals who have some control over how their work is done will be more satisfied and perform better.
Humankind has succeeded over time in conquering the physical world and in developing scientific knowledge by adopting an analytical method to understand problems.
The concept of the learning organization arises out of ideas long held by leaders in organizational development and systems dynamics.
Today's business realities are teaching us that individuals and organizations must be competent at learning, un-learning and re-learning faster, deeper, and more often.
Knowledge is hot, and deservedly so. Knowledge leadership entails market leadership.
Developing more interaction with effective partnerships, in an economy that is becoming more open and automated.
Certainly in many organisations these things are often confused with leadership. In Maslow's terms, people who do this are the "esteem - trippers".
If you've been living in the corporate world for some time, you've probably attended a training session where one of the exercises was to conduct a "time spent" analysis in order to increase your efficiency. You cracked open your calendar, reviewed how...
How do we deal with uncertainties ? The human "twin mental machine" of bounded rationality and intuition is addressed through Synmind technology. It approaches knowledge generation through the use of intuitive and rational pathways in equivalent and competitive...
The necessity for change in the education and training industry.
Once you have hired these good people, how do you manage them ?
It has been said that, in the 21st century, the very nature, speed and complexity of change will change. If that is indeed the case, then so too will the nature of leadership. What made the leaders of yesterday will not make the leaders of tomorrow.
3 specific strategies manufacturers can apply to develop, maintain or recapture employee motivation, morale and engagement so that your employees are truly assets bringing high value to the work environment.
Leaders, new and old, sometimes lose sight of the most fundamental tenets of leadership. Here’s a reminder…
You don’t have to be a CEO, CFO or any other type of alphabet soup kind of leader to create a culture of character in your company. You can change your department and create the kind of company you are proud to lead. You can make a difference.
The impact of the failure to communicate and steps to ensure improvement in communication within the business environment.
Are the best CEO's hired hands but with a mission ?
The most important victory of the Revolutionary War was not achieved at Saratoga or Yorktown, but in a log hut in 1783 when George Washington put an end to a rebellion by his troops by giving a soft-spoken “Leadership Talk”.
Some forty years ago in a classic Harvard Business Review article entitled The Power To See Ourselves, Paul J. Brower wrote that the difference between a great and not so great leader is often not a difference in ability, rather the difference lies in...
Are leaders made or born ? This has been discussed by management scholars for years. Leaders are not born as great leaders, great managers, or great CEOs. In fact, each is born a baby.
"Let us enthusiastically celebrate your new path in becoming a Sensei, or master teacher. Then, like me, you will...
Even the most effective leaders find themselves vulnerable during a crisis. The need for quick decision making with inadequate information forces them to lead from the heart, rather than from the mind. Intuitive responses render their emotional constitution...
Very well aware of the pathetic state of training out there, I would try to make the point that accountability is far more important than knowledge or skill.
Adaptive leadership is currently an accepted leadership approach that is considered by some as a developing leadership theory. Results also indicate that adaptive leadership is widely accepted by some as a derivative of other leadership theories such...
There is no one correct way to manage. Ultimately the right way to manage is one that works for you and which works for the organization in delivering the goals you set out to achieve.
The good news is that the skills of servant leadership can be learned and applied by most people who have the will and intent to change, grow and improve.
The article looks at at the need to change leadership techniques in the changing world of business, focusing on establishing a rapport with people.
Part two of this article looks at Leaders at all levels, and the importance of women in today's leadership.
The gap between what a company says it stands for and what actually drives daily decisions creates a significant source of lost potential.
A leader’s shortcomings are often the reason why there are so many weak and ailing organizations. Authenticity is the key!
Many of the methods we use in our sales campaigns, marketing strategies and competitive tactics are based on military analogies.
If you think you have staffing shortages, you ain’t seen nothing! Come to my town, Calgary, Alberta and we’ll talk. The economy of this boom town is so overheated that managers and business owners are scrambling to hang-on to even mediocre employees....
Leaders inspire us by what they say, how they say it, and what they do. You must believe in yourself, your employees, and your message.
Resilience is the capacity to "bounce back" after disappointment, setbacks or even disasters. It is a leadership attribute that is crucial in unpredictable times or in the face of tough circumstances.
Forming the second part of three articles looking at how companies can do better thinking and through it, gain a competitive edge, this article explores the seven steps a leader can take to expect and generate rigorous thinking within the company.
A concise account of what it takes to build effective partnerships, based on comprehensive research.
Much has happened since last summer’s passing of the Corporate Reform Bill; CEOs quietly began putting their ethical houses in order while the ink was still drying, a beefed up SEC has served up lightening fast indictments and executives caught up in...
Would you believe me if I told you that some of the most successful CEOs I meet are more concerned about the character of their companies than their financial results? They believe the daily tests of their organization’s character – what their team...
We know that when times are the worst it brings out the best and the worst in human character. Our headlines are filled weekly with stories of shareholder lawsuits, accounting fraud and white-collar crime. You need only to pick up a morning paper or watch...
An element of leadership ignored or neglected by many leaders is character. The author observes that character can actually drive leadership results.
The purpose of this study was to illuminate the nature of charismatic leadership in the modern American presidency. A brief review of charisma and three charismatic leadership theories (transformational, behavioral, and attributional) follows.
Some simple but excellent advice on how to handle conflict.
I once worked for an organisation that seemed to embody the epitome of the ideal. In fact, everything the management gurus suggest should be evident in the “excellent” organisation, was there. Employees who were dedicated, management who cared about...
Smart leaders deal with resistance differently than those who are vexed, annoyed or confused by the challenge. Simply stated, their attitude is one of engagement, not dismissal.
This article looks to demystify the process of leadership and to provide practical and pragmatic advice to those new to the role and those who are already well established leaders.
Vision is the critical focal point and beginning of high performance. But a vision alone won't make it happen. Unless the hard work of striving, building, and improving follows, even the most vibrant vision will remain only a dream.
There are five critical responsibilities of a leader. When these responsibilities are fulfilled they provide direction, boundaries and empowerment. When they are not fulfilled the blind end up leading the blind and both fall into the ditch.
MBA clones pose an imminent and tangible threat to the competitiveness of the companies they work for. Similar MBA programs and information sources, similar agendas and vocabulary – all result in mass executive molding and standardization of thinking...
How to Appreciate & Actually Enjoy What You Do at Work
Distributed Leadership is the ONLY way for organizations to handle the complexities and speed of the modern world.
Why your say-so won't make it so - and how to follow up.
As our world grows increasingly complex and, in many cases divided, the need for global leaders who understand and embrace the gifts of diversity, has become more critical than ever.
11 guidelines to help you do a better job of influencing decision-makers - either be immediate or upper managers, or peers or cross-organizational colleagues. Do a better job in converting...
Success and failure as a leader depend on the same personal choices and practices — ways of being, deep within — that have a profound impact.
After a quest of several decades to identify the differences
between great leaders and poor leaders, leadership expert Brent Filson has taken a cue from Albert Einstein and the great physicist's quest to find the unified field theory of the universe....
Where energy FLOWED, where people or an organization were either at one with the moment, or where something turned – was in the process of turning.
Lays out in a straightforward manner what empowerment is, common misconceptions around it, and a process for increasing the chances that employees will be successfully empowered.
Find out more about authentic leadership and learn how to achieve all that you ever meant to in your life!
Have you ever wondered if it might be easier to run away and join a circus – at least it would be part of your job description to keep all the balls in the air while maintaining balance at the same time!
Angelo Valenti highlights what he perceives to be the five essential qualities necessary in order to become a successful leader today.
In working with leaders we have isolated five key characteristics that successful leaders demonstrate. These work extremely well whether the emphasis is on 'quality' or some other approach to building and sustaining a customer focused, team based organization...
I recently consulted to an international management consulting firm. The partners hire only the best and brightest. They pay their employees well and offer challenging work assignments.
However, they work their employees very hard, monitor their time...
We must develop the capability to see our world anew, every day. The rate of change requires it.
Exploration of the interplay of four narrative voices of leadership described in Ole Fogh Kirkeby's (2000) book.
Great results are not truly great unless they are being achieved on a continual basis. This article shows four ways to make it happen.
What is "Authentic Leadership"? Here is a practical example of Authentic, value-driven Leadership, from The Estrella Insurance Group.
When it comes to getting our messages across, are we really stuck in the Stone Age?
The delivery of a message is as integral as the words in a message. We can't persuade others to our point of view when we send a mixed message.
Managers are auditors. They keep tabs on what’s happening in the organization and make sure work gets out the door. That’s crucial to organizational performance, but it’s not leadership.
Leadership is a verb, not a noun. Leadership is action, not a position. Leadership is defined by what we do, not the role we are in.
The leader of the past knew how to tell, the leader of the future will know how to ask.
Employees who are overworked are more likely to exhibit anxiety, make mistakes at work, harbor angry feelings about their employer and resent coworkers who don't pull their share of the load.
In a good relationship both parties are committed to telling the ‘truth’, and have agreed upon goals for the relationship. These goals need not be the same although they should not be completely opposite to each other.
Motivating employees according to their needs
General Managers make a personal commitment to take responsibility even if others can’t quite take it on themselves.
Many bosses find themselves in leadership positions without ever having consciously made the choice to become a leader, let alone a great leader.
Achieving a balance between 'dreaming' about a desired future state and living in the current state is difficult.
Leadership is a skill, and one that is as critical at your first promotion as it is for a Fortune 100 CEO. Making the leap means a change from how you behaved before.
You need to be aware of a basic motivational, psychological truth. People only change when they want to.
Good leadership moves beyond selfish ambition to help resolve conflict and achieve peace. Good leaders recognize the dynamics needed for peace and are able to cultivate it.
We can strengthen our connections, our commitments, and even our enthusiasm by working to nurture our feelings of appreciation and diligently communicating them, both individually and in public
Public lunacy all too often wins a throne seat. The world, as Balzac grimly predicted, is an insane asylum run by the inmates.
Leaders inspire us by what they say, how they say it, and what they do. You must believe in yourself, your employees, and your message.
Adaptive leadership is an accepted leadership practice that facilitates leading in a difficult and changing environment, while encountering adaptive threats that change and evolve tactics, techniques, and procedures on a weekly to monthly basis.
Leaders need followers. In fact, a leader’s performance is often defined by the performance of followers. What are the circumstances under which leaders resort to the dismissal of followers?
The best leaders may be the ones least noticed.
The greatest psychological challenge in setting and acting on priorities has to do with resource allocation. Whether in a group meeting or through conventional budgeting and capital approval processes, you have to demonstrate judgment and courage in making...
Optimists excite and arouse others to action by helping them see, believe in, and reach for what could be. To become effective leaders — to see beyond what is to what could be — we need to become "learned optimists."
If an organization's Focus and Context or culture is to be widely owned by everyone who will draw from and give it meaning, they need to be involved in its development.
Leadership is essential to an organization, especially in times of change. Yet, experts say there is a looming shortage of leadership talent. Is there really a crisis in leadership talent, what’s causing it, and what can organizations do about it?
It never ceases to amaze me that people fight feelings.Life brings with it feelings.
During my years with a Fortune 50 company, I observed how leaders developed increasingly narrow vision as they moved up the organization charts.
It might be reasonable to assume that leadership can be developed. However, there has been and still is considerable debate on the issue. Even the experts are divided. This article shows how everyone, irrespective of their position, can develop leadership...
The importance and 'real' meaning of personal leadership.
Being a good leader is much more about who you are and how you manifest that than about what you know. Leadership is the art of getting people to accomplish things they never thought they could. Leadership is taking people to places they've never been...
The demand for leadership development and executive education is stronger than ever, especially given its recognized role as a catalyst to drive corporate performance. By all indications, corporations place great importance on this type of training and...
The 'follow up Factor' in management development
An interesting essay which helps distingush between Leadership and Management, with practical advice.
Everyone can not become a leader, but every one can engage in a lot more leadership!
Historians spend their lives dissecting the past; leaders focus their energies on the future. They see, describe, and pursue new possibilities with great vigor. Leaders are confident there is always something higher to achieve, a new level of excellence...
Leadership within Freemasonry, however, is unlike the leadership roles traditionally come across in business or society generally.
Employees want to be who they are at work. For them to demonstrate loyalty to a company, there has to be a compelling reason – one that is more meaningful than their surface wants.
Ted Collins talks eloquently about the need to get spirituality back into business.
Much has been written over the years about leadership, leadership vs. management, the necessary shift from command-and-control to an empowering leadership style etc., etc. This issue of Executive Insight will add nothing new to this debate.
This is about becoming self-aware and defining yourself as a leader, then committing to be the type of leader you want to be, and then acting congruently and consistently with that definition.
Excerpted from the Book “Leading People to be Highly Motivated and Committed"
Each of us carries within us the abilities to write the stories of our lives. We choose, every day, whether we will make our lives small or large. It is never too late to amend the script, to craft a new ending.
Most executives approach the corner office with good intentions: they want to lead effectively, be fair, articulate goals, and motivate their employees to follow them up any hill. But too many get blindsided along the way because they lose perspective....
Loyalty – devotion or allegiance to a group, person or cause. Loyalty is a highly valued character trait desired between employers and employees. All teams as well as organizations hang together or fall apart because loyalty. Loyalty, trust and commitment...
Managers deal with a wide range of personalities. Most people are cooperative and reasonable. However, some employees are very difficult to be around and work with. Difficult people absorb a lot of a manager's time and attention."
High-performing teams and organizations balance the discipline of systems, processes, and technology management on a base of effective people leadership.
We need great leaders at every level,
Several years ago, as a fairly large company that I was working for struggled with ownership and significant financial issues, I had the President of the company ask me to explain concerns with morale I had expressed.
The chief executive officer (CEO) is a god in the Valhalla of public business, the only authority in the western hemisphere, especially now religion and also government are loosing their status more and more.
A new field of leadership development is emerging, known as mBIT (multiple...
Military analysts call this asymmetrical war (as if war has a terrible symmetry); and we know that it will be as different from conventional war as three-dimensional, blindfolded chess is from conventional chess. But one thing is certain, leadership...
There are regular cycles in the business world. There are times of growth, times of retrenchment, and times to challenge the value of the MBA degree, long the ticket to a top leadership position in corporate America.
Casting yourself as something apart and superior would seem a great way to turn your people off and assure their determined rejection or resistance to anything you say or might attempt to do.
A succinct article on Leadership development stages applied to change situations. Includes a discussion of Bill Torbert's Leadership model.
Trust is the fuel that propels teams and organizations to high-levels of success. Yet, organizational leaders today unknowingly do almost everything in their power to sabotage trust.
As a Marine Aviator, business owner, and consultant, I have dedicated many years to honing my leadership and development skills – both organizational and personal. In my experiences I discovered three simple principles that, when properly applied,...
You know you've discovered a leader with people acumen when you see evidence that the person selects the right people and motivates them,
Take an idea and make it a new reality. Great leadership is where it begins and where it ends.
The foreword, by Ken Blanchard, to Tom Vanderbeck's "Playing with a Full Deck". FREE DOWNLOAD
Part 1 of Tom Vanderbeck's "Playing with a Full Deck". FREE DOWNLOAD
Part 2 of Tom Vanderbeck's "Playing with a Full Deck". FREE DOWNLOAD
Part 3 of Tom Vanderbeck's "Playing with a Full Deck". FREE DOWNLOAD
Part 4 of Tom Vanderbeck's "Playing with a Full Deck". FREE DOWNLOAD
Part 5 of Tom Vanderbeck's "Playing with a Full Deck". FREE DOWNLOAD
Part 6 of Tom Vanderbeck's "Playing with a Full Deck". FREE DOWNLOAD
Part 7 of Tom Vanderbeck's "Playing with a Full Deck" (the final section of the book). FREE...
A mountain must endure the seasons and range of climate conditions. At times, you and I must also stand alone and lean forward against the turbulence and seasonal contexts.
Managers and leaders must express their ideas clearly, concisely, and completely when speaking or writing. If your written messages aren’t clear or lack important details, people will be confused and will not know how to respond.
John W. Gardner was an activist, a public servant and an educator who promoted the common good and improved the lives of millions of Americans by helping to implement the sweeping social reforms of the 1960s. He died in 2002. Be inspired by the words...
Resistance to change means resistance to learning. This article details 5 Steps leaders can take to spark positive change and renewal with their teams
Leadership, because it goes far beyond rank or position, is both in the appearance and in the exercising of authority in the accomplishment of tasks.
Managers delegate work not to just relieve their workload, but to allow the employees they supervise to grow professionally.
Employees are more empowered and more productive when they feel included. People feel more included when they have information that helps them do their job. They are able to serve the needs of customers when someone asks to speak to the CEO, or General...
When it comes to leadership bench strength, some company benches are dangerously light. These companies, from large corporations to small and mid-sized businesses, lack the talent needed to sustain or grow the business beyond its current level.
Is storytelling an option for your company? With some focus, it can be an effective way for leaders to share and learn from wisdom and experience. And it is from those interactions that an organization's context, meaning, character and culture evolve....
This is an opportunity of a lifetime to make changes and position an organization for the future. But you need to act on it.”
For years, experts have been pointing to a crisis in leadership. But this isn't a crisis of accountability, it is a crisis of availability. We're running short of leaders.
Have you ever wondered why some well-meaning individuals fail so consistently and miserably in their attempts at leading others?
Leaders often hamper their effectiveness by focusing on solving problems that eventually turn out to be the wrong problems. Here is a tool to help you focus on the right problems and solve them in the right ways.
There are some very clear rules about how to mis-communicate - so don't do it!
Make enlightenment a priority in your life, to enable you to produce great results and improve your organization.
An article from popular e-zine writer Chris Widener, on the "core and fibre" of Leaders.
All in all, our decision-making equipment is pretty sound. We don’t follow the lead lemming over a cliff. We can’t be fooled into thinking that a 99-cent lure is a meal. We don’t try to catch car fenders with our teeth. Then again, it wasn’t a...
What attracts us to some leaders, and makes us avoid others?
The key to future competitive advantage will be the organization's capacity to create the social architecture capable of generating intellectual capital. And leadership is the key to realizing the full potential of intellectual capital.
How can a leader turn around a business that has been poorly led?
A useful way to view the implementation of strategies for effective organizational growth is the image of three rocks held together by a rubber band.
How do people learn what counts in today's organisational world? How do they learn about people, about good practice, about diversity? James Traeger examines this topic
Engage your team members – heart and soul
The real reason the Titanic went down - Leadership failed.
Always balance the confidence that got you here - where you are - with the humility required to get you there - where you have the potential to go.
If you are not asking your people for excellence, I can promise they will never deliver it. A bigger problem is in our not asking our people for anything and our willingness to accept the result.
Forming the first part of three articles looking at how companies can do better thinking and through it, gain a competitive edge, this article looks at how leaders stifle and restrict thinking in their organizations - usually unintended but destructive...
Dan looks at how the quality of a company’s thinking skills can be critical to delivering peak performance and achieving success
Here Dr. Bennis shares his insights on what separates good leaders from bad ones -- and how ordinary managers can become extraordinary leaders.
Leaders do nothing more important than get results. But you can't get results by yourself. You need others to help you do it. And the best way to have other people get results is not by ordering them but motivating them.
A simple definition of leadership is"Influence". Chris' article looks at what it takes to become an extraordinary leader.
There is no substitute for your stepping in and being the leader, but training, process and communication can make this more comfortable for you and your staff.
If 2004 is to become a year of recovery, senior leaders must lead by example and exercise muscles which may have atrophied
We’ve all heard how important it is to set goals and objectives. I disagree. Instead, I recommend that you establish one HOG - a Humongous Overarching Goal - that drives employees' energies in laser-like fashion in a singular direction for the next...
The average persons focus is on what the world's standard is. The above average persons focus is on his own standard.
Shakespeare has much to say to all leaders and a careful study of his work and what it says about leadership is a creative and powerful strategy.
This article details the importance of utlising the organization's potential and supporting the best work of others in order to maximise the company's performance
One of the great paradoxes of our time is that we are healthier, wealthier, wiser and live longer than ever before, yet we are increasingly afraid of the unpredictability and complexity inherent in an exponentially changing world and the attendant risks...
Being a Natural Leader is about being the natural you, before you took on beliefs and assumptions about your environment, and your own identity. This article investigates the essence of the Natural Leader and provides some steps for personal development....
Visionary leadership is transformative. It involves greatness, penetrating the ordinary, and reaching through time to bring out the best the world has to offer. A visionary leader anticipates events, influences the future and enables people to flourish...
You have the perfect business plan, your location is great, you have knowledgeable and experienced staff, you have provided training to all staff members, your marketing is cutting edge and your business is failing. What could possibly have gone wrong?...
Answers are often before our very eyes or in front of our noses - particularly if we read the American Heritage Dictionary!
What does it take to be a truly visionary leader?
Leaders cannot exist without followers, nor can followers exist without leaders. Heller and Van Til agree “leadership and followership are linked concepts.” This means neither can happen without the other. The compliance of the followers is the mirror...
Leadership is not actually separable from Leaders. The separation is only analytical. It is a distinction that is necessary to make for the sake of communicating our understanding, but it is not real.
This article delves into some of the questions frequently asked about leadership.
It’s time to move leadership capability development to center stage. To make it as much of a strategic priority as the next major acquisition or product launch; to put passion, emphasis, resources and accountability to the challenge.
A checklist to assist you in rating leaders, in developing leaders and, most importantly, in becoming a more successful leader yourself,
Have you ever wondered why some well-meaning individuals fail so consistently and miserably in their attempts at leading others?
For genius to succeed, it must listen, truly listen, without pre-conceived notions or premature judgment, to an inner voice that acknowledges and reconciles the mental barriers that plague us all as human beings.
Communication breakdown is a huge problem in the workplace. Call it the "moose on the table": Everyone knows this problem of lack of candour is there, but they prefer to ignore it or pretend it doesn't exist.
Treating others the way we want to be treated may not work - they aren't us!
Practical ways to recognise and resolve conflict.
Why do people so frequently give up in their quest for personal improvement? Most of us understand that “New Year’s resolutions” seldom last through January – much less for the entire year! What goes wrong?
Today, business success is measured in TALENT — the RIGHT talent for the RIGHT job. Jim Collins said in his book, From Good to Great, “People are not your most important asset. The right people are. Get the right people on the bus, the wrong people...
Is there a way to use adversity itself to build a solid base for achievement, regardless of upturns or downturns? Is it possible to minimize risk without limiting achievement by sticking with the mediocre majority? It is indeed. This paper will show you...
Thinking in terms of legacy can change current thinking. It helps me to focus on what is truly important.
Before proclaiming employees are unmotivated, and/or unwilling, to perform to expectations start evaluating these three workforce mistakes from an organizational leadership perspective
There are 33 traditional and voguish beliefs that, on the basis of their research, the authors of The Enthusiastic Employee say have little or no basis in reality. Read on to find out more.
The key to the job is leadership, small-unit leadership, leadership of the most basic units or teams of an organization. Without good leadership in front-line units the squad leaders and platoon commanders or their business counterparts, the supervisors...
The Fishbone Diagram, a causality approach common among managers and team leaders when ensuring quality, is a good way of finding the root of a problem.
The ultimate aim in employee communication has to be to create the “Aha!” moment.
It’s time to put to rest all the ugly sales stereotypes we have heard for years.
How often do you hear leaders using sport as an analogy for their business? We need teamwork like Real Madrid. We want performance like the Ferrari formula one team. We want commitment like the Europeans in the Ryder Cup. But are these analogies really...
The Enlightened Leadership Matrix delivers a proven, comprehensive, and profit-driven methodology for quantifying all levels of organizational performance, determining straightforward responses to complex management challenges
The failure to honestly and directly confront poor performance or unwise courses of action becomes the proverbial elephant in the workplace
How much has poor communication cost your company in the past twelve months? Chances are, you have no idea. Chances are even better it's a lot more than you can afford.
Have you ever been told about a decision made by senior management and asked yourself, “Is the CEO taking stupid pills with his orange juice?” Have you ever wondered, “How could senior management be so out of touch? They don’t have a clue about...
It's one thing to make a promise. It's quite another to keep it.
Looks at the need to introduce a sharing culture into business.
Creating a high retention workplace has more to do with good managers than anything else. Yes, you have to pay people well. Sure, you have to provide decent benefits. But first it begins with leadership.
How to think about getting the work done whilst also building a "dream team"
What it really takes to be a good facilitator
From birth on, learning is what we do as we encounter new situations. It is how we explore, how we discover, and how we unravel.
Surveying employees is an effective first step in fixing communication problems in an organization. Even if there are no obvious problems, surveys can help get an organization to the next level of performance. Here are seven useful tips for getting the...
Restoring or growing personal empowerment is perhaps the most difficult and yet is also the highest impact route to employee engagement.
Would the sole reason you would be starting your own business be that you would want to make a lot of money? Do you think that if you had your own business that you would have more time with your family? Or maybe that you would not have to answer to...
Organizational leadership, at the best of times, is a crown of thorns. In today’s competitive scenario, with boundaries of geography and culture ceasing to make sense, there is an increase in the levels of business consciousness across the industrial...
Researchers have undertaken numerous studies to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability.
Reversing The Corporate Ageing Process Companies, unlike people, can be immortal - or nearly so. They can stop and reverse the ageing process. But it takes a leader of courage and vision to do it. Here is how
The game you once played on the school playground is now the game you play daily in the corporate jungle.
Business leaders complain all the time that nothing seems to have changed in their organizations
Meetings come and go, but the best linger long after the conference room has emptied, the lights are turned off, and the door is shut.
The most underutilized resource in business today is the combined brainpower available to the enterprise. Find out about the changes that will help make the most of your people.
5 simple tips to successfully promote your product and services
Is your company respected in the marketplace? Should one even care?
It is easier than you think to create an environment where older workers feel welcome. Begin by asking your experienced people how you might improve the workplace so they feel more engaged.
Fifty percent of the chief financial officers who left companies did so for reasons other than finding another job, including inability to fit culturally into the organization, the increasingly stressful demands of the position, and lack of current knowledge...
High Performance Leadership is optimally effective when Tradesmen are encouraged to initiate discussions about their training needs and develop proactive skills for self-leadership
Dr Arky Ciancutti looks at the difficulty often felt in communication and emotion.
When you think of a dysfunctional organization, there's very little that has to do with raised voices, and the only mention of "conflict" is the failure to deal with it directly.
A firm and foundational understanding of business strategy allows an organizational strategist to explore the organizational implications of the strategy and to determine, develop and lead those organizational initiatives necessary.
Build a plan to disseminate it, discuss it for shared understanding, and then manage individual performance against the plan.
You’ve seen it happen many times. An organization that provides top wages and benefits loses a great employee to a competitor for no apparent reason. Of course, some employee turnover is to be expected, but if your company is truly engaging your...
People who are proactive, innovative, courageous and energetic can, and do, bring about change. Likewise those who are conservative, reactionary and frightened of moving forward inhibit both themselves and the people around them.
This paper addresses how organizations, particularly business organizations, can get more done. People who are well connected make greater contributions than those who are not.
Managers should invest wisely in well-designed staff orientation programs. Effectively orientating your new employees can pay back big dividends in staff retention, employee commitment and customer satisfaction.
Human resource development is an enabling force. Economic pressures and demands for higher quality are even turning what looks like routine work into something requiring thought.
Why are some organizations successful year after year while other seemingly extraordinary companies eventually fall by the wayside? Read on to find out more ...
Work can be awfully boring unless someone at the top shakes everything up!
When consultant Ram Charan and retired CEO Larry Bossidy entitled their best-selling business book, Execution, they redefined a word for the business community. For senior executives, execution no longer refers to a punishment or an untimely demise....
How can you ensure sustained performance levels within your organization? Read on to find out how other people have achieved this defining step
Effective leadership is all about leading one’s followers to the goal. That may seem self-evident, but too many business leaders spend their position power telling and bossing but doing very little leading.
The strategic and conceptual approach to effective contact relationship management.
Now, if you are like me, you have reached a point in your life where you just expect poor service. You expect to be treated like a robot, a sub-human, or a clod of dirt. I soon found out this customer experience was going to be different.
Within a company, no great change can happen, no substantial performance increase can be achieved unless and until that company faces clearly and fearlessly what it really is today.
Sound risk requires thorough understanding of four concepts: potential loss, fear, dilemma, and potential gain. Sound risk involves both analytical and emotional abilities.
As a business owner or administrator, the proverbial question “Is the glass half empty or half full?” may not seem relevant to your concerns about managerial decision-making, employee retention, increased sales, and accountability. But the facts...
The commonly accepted elements of financial success in business are well established: a good product or service, cost-effective procedures, skillful marketing, competitive pricing, visionary leadership, a high-productivity workforce, and so on. However,...
The success or failure of our enterprises, and our customers’ enterprises, our ability to support our families and our sense of self worth and achievement, all have direct link and accountability to our performance as organizational Leaders.
Connectivity is critical for any business to be a true ‘Powerhouse Partner.’ In today’s technically intricate, nothing-ever-stays-the-same-for-long global marketplace, organization leaders can no longer use governance and management models based...
Looks at the basic misconceptions surrounding the important area of Public Relations, and a suitable strategy to undertake.
The effects of conflict in the workplace are widespread and costly. Learn how to reduce the costs.
According to the consulting firm TalentKeepers, the annual cost of employee turnover in the U.S. tops $5 trillion. In my own recent study of more than 5000 leaders in major corporations, nearly 30 percent indicated a sense of disengagement from their...
A Positive Deviance project with Hertfordshire County Council, in the UK, delivered a significant range of quantifiable improvements that can now be spread more widely to other teams. It also helped to deliver a positive culture shift. ...
A template that can set the standard for rigorous thinking, while providing a working definition for what is too often just a touchy-feely admonition.
How business owners can smother their company’s success by not letting go.
Effective organizational strategy enables a company to develop an organization capable of delivering its strategy
Succession planning for the top role is notoriously difficult. Grooming individuals from within takes time and if the top slot is not available when they feel they are ready for it they may be inclined to leave the organisation. Similarly if there are...
You need to look specifically to how a candidate fits the prospective role and how suitable the candidate is to your organization.
The sayings and quotes business leaders post on their desk or office wall often represent a guiding principle they have followed to achieve success.
Poor communication is frustrating on many levels. The financial costs caused by ineffective communication are high but easily avoided. Both parties in feedback situations need to be on the same page.
Great Groups teach us something about effective leadership, meaningful missions, and inspired recruiting. They challenge not only the myth of the Great Man, but also the 1950s myth of the Organization Man.
While many leading companies place more effort in employee retention, most are clueless. They accept employee turnover as a normal part of doing business. High turnover organizations spend disproportionate amounts of resources on recruiting and replacing...
When you are a small company, it is easy to operate on the fly. Like it or not, it may very well be time to formalize HR processes and procedures in your organization.
It's no secret! Day after day the news is riddled with companies who are moving operations to other countries or completely closing their doors. Those who remain must transform themselves to lean, mean, businesses with a constant eye on reducing costs....
Top performing companies successfully leverage their organization more effectively than rivals and derive over 64% more profit per employee than next-tier performers.
The research of Carl Jung, Marsten, Boyer, and others has shown there are recognizable styles of communication and behavior. No one style is more effective than another.
“Our people are our greatest asset”, it is often said. Sadly, in many cases the reality is the converse. The “assets” are left to languish in a bad investment. In today’s competitive business environment, organizations can no longer afford to...
Our followers are part of a global uncertainty and search for meaning which is translating back into their organizational performance. In The Leadership Challenge, Kouzes and Posner state, “from heightening uncertainty across the world to an intense...
There are two schools of thought on how network structures create the competitive advantage known as social capital. One school focuses on the advantages of closure. A network is closed to the extent that people in it are connected by strong relationships....
The old maxim that "structure follows strategy" may not be true - effective network structures can be independently designed.
Much has been written on how leaders can build partnerships. This chapter will build upon our research and focus on why the leader of the future will need to be a builder of partnerships.
Communities are built on connections. Better connections usually provide better opportunities. But, what are better connections, and how do they lead to more effective and productive communities?
This article draws upon an extraordinary theoretical basis to re-present and, hopefully, strengthen the concept of communities of practice and its application to organisation development.
This article examines what communities of practice are and why researchers and practitioners in so many different contexts find them useful as an approach to knowing and learning
This paper outlines seven characteristics (including communities of practice) that allow jazz bands to improvise coherently and maximize social innovation in a coordinated fashion
What Toyota can teach the 9/11 commission about intelligence gathering
How can an organisation move away from centrally coordinated hierarchies toward a variety of more flexible structures? Looks at how an organization can be enhanced by recognising, visualising and optimising these structural networks and uses the Watts...
In this two-part article Charles reviews three well known major organizational structures: Functional Structure, Product or Project Structure and Matrix Structure
The values of the organization provide a guide for the social and technical systems in achieving their part of the organization's mission. In Christian Reflections on the Leadership Challenge, Kouzes and Posner state, “values cannot be forced, they...
We all use Networks to communicate instructions, ideas and to share knowledge. We have Networks of friends, career advisors, co-workers, clubs, teaching mentors etc. But, whilst, we all spend hours on web 2.0 sites, one wonders what we get as a result?...
A central idea in marketing and diffusion research is that influentials — a minority of individuals who influence an exceptional number of their peers — are important to the formation of public opinion. Here we examine this idea, which we call the...
Just what is Social Network Analysis and how does it work?
To Karen Stephenson, a maverick yet influential social network theorist, the association between trust and learning is an instrument of vast, if frequently untapped, organizational power.
An organisation’s ability to realise its full operational potential is dependent on the strength of the relationships between its employees. Patti Anklam explains how social-network analysis can be used to collate and analyse the patterns of relationships...
Knowledge management is a thick web of themes from a variety of professional disciplines, but what is it all about?
No one doubts that better management of knowledge within the firm will lead to improved innovation and competitive advantage. Everyone agrees on the goal - better utilization of internal and external knowledge. It is the approach to this goal that is...
If knowledge is power, what is connected knowledge?
In epidemics, is fear a good thing?
A powerful way to improve executive effectiveness or promote connectivity in an organization is to work through each employee's personal network. Read on to find out more.
The Matrix organizational structure is complex in and of itself. It has been argued that its very complexity makes for a greater degree of flexibility and adaptiveness than that afforded by the more traditional 'Functional' and 'Product' structures. Complexity...
Here we highlight what we think are the best ways to push past generational barriers and build strong intergenerational relationships. We've divided the strategies into mindset tips (how to approach cross-generational differences) and practical tips (the...
Just what is this exciting phenomenon?
This article is an argument for how our institutions and organizations are bridging the digital divide by leveraging hominid hardwiring – not the DNA we familiarly know, but another kind of cultural blueprint.
I want to introduce you to the game playing among storytelling organizations. The idea is to theorize organizations as storytelling systems where stories are the currency of exchange within and between them.
What does it take to lead a successful company? Corporate executives today face a growing array of challenges fed by revolutions in technology and globalization. It’s enough to make an executive wonder if leading a successful company is more than a...
Surviving the savannahs of the New Economy may be just as treacherous as leaping from tree to tree in the jungles of old economy corporate takeovers. But it was on the savannahs that our ancestors evolved, so perhaps we can learn a few lessons.
It's a small world: take anybody else on earth, and you are probably linked through six acquaintances. What's scary is that a similar rule applies to natural life
Storytelling has existed for centuries as a way of sharing knowledge and developing a sense of community. Here, Seth Weaver Kahan details his own story in an attempt to demonstrate the power of the technique, and to explore the greater contribution knowledge...
Social structure, especially in the form of social networks, affects economic outcomes for three main reasons.
Giving feedback to employees – and receiving feedback yourself – is one of the most misunderstood and poorly executed human resource processes, according to ClearRock, an outplacement and executive coaching firm headquartered in Boston.
You always knew that the rich got richer through no merit of their own, didn't you? Now, with the aid of computers, scientists think they have proved it
Reciprocity is key to the power of networks, the alchemy of mutual give and take over time turning to a golden trust . . .
Jacob Moreno introduced the idea of using visual images to reveal important features of social patterning.
Communities of practice offer a versatile solution
Every organization has a wealth of knowledge stored in the memories and intuitions of its employees. This tacit knowledge is shared through formal and non-formal networks which bond and motivate people within the organization. Karen Stephenson goes at...
I listen to talk radio, particularly sports talk. One of the hottest topics, if not the hottest is whether the San Francisco Giants should bring back Barry Bonds. For the two people on the planet that don’t know, he will be a free agent once the World...
Most organizations have a random closure culture, meaning that interactions sometimes close and sometimes do not. When closure doesn't occur, them vs. us conflicts result, especially in passionate, fast growing organizations.
What we can do as we look ahead to creating prosperity in 2003 and beyond?
Over the years, several companies have asked me how I would go about getting departments of their organizations to support the vision we created in the strategic planning process. To begin with, it's important to recognize that this is a good idea: any...
Find out more about the 'mastermind' behind the 'Singapore Girl'
One of the most common difficulties companies face in strategic planning is turning their vision into a reality. To transform your organization into the one you envision takes more than great strategy and implementation, you also need to make the strategy...
As a business owner or manager, what you ultimately rely on most when deciding your company’s future, is your intuition. The challenge with so many stakeholders relying on you to make the ‘right’ decision, is ensuring that your instincts are reliable....
In business, you always need to know what your competitors are doing. To survive you must perform competitive intelligence activities and monitor the broader market for new developments that could affect your company, your products and brands, suppliers,...
Strategy creation provides a key to unlock future potential. In today's frantic business environment, strategy creation is often pushed off into the future. Business leaders would all agree on the high value of strategic planning. The planning problem...
Most organisations follow a planning process that lacks both strategic purpose and authenticity. Instead of focusing on a single future, organisations need to recognise the existence of multiple futures and engage the whole workforce in strategic conversations....
Rather than work back from the market — “Where’s the money? Let’s get it!” — strategy should start with who we are and what we do best.
Do you see what your customers see? If not, you’re just guessing what will satisfy them
Wake up to the business potential around you. Let the Year of the Rooster be the year you go for it!
A global brand building communications program - consistent across media, channels and borders - is nothing less than the holy grail of technology marketing. Yet the degree of difficulty in building and implementing a global campaign is extreme. Find...
Go global before a foreign competitor steals or marginalizes your business. Not only will you expand your market, but you will access a diverse revenue stream which is more stable since you will no longer be as vulnerable to periodic downturns in any...
Everyday your rivals try to offer something better that will attract more customers to their services or products. Everyday you try to hold them off. You hope your offerings are better, but that can only last so long. Eventually competitors can find a...
Balancing heavy and demanding workload with the demands of a family. This is a question that, for a large sector of society is a serious matter.
At least once a year, most business owners, entrepreneurs, and professionals begin procrastinating about doing their annual planning. Why is this such a daunting task? For many, it's because most of us imagine annual planning as a huge, time-consuming...
The relationship between your company and your overseas customer shouldn’t end when a sale is made. If anything, it should be just the start of a long relationship that requires more of your attention. The “care and feeding” of you’re your customers...
This article discusses the role that company culture plays in increasing employee productivity, streamlining work processes and growing revenues.
How we view the world influences our performance. Some perspectives stand in the way of breakthrough performance. Minor shifts in perspective can transform how people play the game!
Diverse communication styles can present rich opportunities, yet too often people misunderstand one another. The authors offer a five-factor model from their new book which can help leverage cultural differences for maximum productivity and relational...
Without dreams and vision, companies and countries fail,and without our personal dreams, hopes and aspirations, life can become meaningless.
After the collapse of communism, a new era began, which for the first time, following the crash of 1929 the two awesome words have appeared deflation and depression. Not withstanding whether or not deflation and depression are looming ahead the current...
Learn to turn the business you love into a financially successful enterprise by focusing on becoming the best business owner you can.
While business people generally expect they will take more time off and worry less about money as their business grows, they currently work long hours, spend little time with family and suffer from dangerously high levels of stress. Successful business...
How to turn innovation, often viewed as a haphazard occurrence, into a discipline.
How will you drive growth in your company now that all the bubbles have burst?
The close isn't the end of the sales process. It's only a beginning — the beginning of a new phase of that process.
Looks at what is involved in creating a meaningful vision of the future.
From time to time there seems to be a flurry of studies and surveys on effective communication in the workplace. But are they worth the paper they are written on?
Dr Frankel examines the value of taking risks and moving forward into the unknown.
One company takes public relations to the next level.
Staff retention a concern? Consider this scenario. Imagine you’re a front-line employee working at a mundane job. It’s so boring you simply go through the motions. You’re on autopilot, counting the hours and minutes until your shift is over and...
Technology is driving business change. The question is, will you be behind the wheel or languishing in the back seat? A key strategy that I personally use and have been sharing with the world for over fifteen years is: "Don't compete! Change the rules...
If you want to be more successful in your small business you need to know the six "P's" of personal marketing. Brand your small business brilliance with the powerful concepts of personal marketing.
Every successful person understands that they can not succeed by themselves. Success is always based on effective partnerships.
Branding wars are fun. Think Coke-Pepsi, FedEx-UPS, Apple-Microsoft, even Wreden-Trout. Now, another great branding war is about to break out.
By setting an intention, you make it clear to yourself and others, just what you plan to do. Set an intention to redefine what it means to be serious about your dreams.
A unique process through which a CEO can evoke a surge in profits and competitiveness while re-energizing the organization and its management.
Whether you’re concerned with business-to-business, or business to consumer, whether your organization is large or small, commercial or nonprofit, these are some fundamental questions around your Website and technology strategy that should be addressed....
Much has been written about "New Economy" businesses versus "Old Economy" businesses. And with the demise of dot.com mania, many are writing off the late 1990's as just the latest era of Wall Street excess. The question now being asked is -- was there,...
If you want to turn more prospects into paying clients listen more and talk less. In any given business situation your sales success is determined by answering your customer main motivation, "What's in it for me?"
If you don't stand out from the competition you may find yourself stood up by your customers. Now more than ever you have to focus, improve, and possibly even change what you do to attain, retain, and maintain customers.
How do you ensure the conversion of strategy into action?
Vision, a compelling view of a future yet to be, creates meaning and purpose which catapults both individuals and organizations to high levels of achievement.
Organizations must value the past, take care of the present but prepare for the future in order to break the cycle of allowing short-term gains to undermine future stability. To do so, leaders must consider six critical strategies for future success....
While aspects of you encourage, “Go for your dreams,” simultaneously other parts threaten, “Don’t you dare.” A cast of characters lives inside of you and at different times you may receive conflicting or contradictory messages. If you are want...
Most U.S. companies do not have an adequate pool of internal candidates to replace employees slated to be promoted to the next management level, including the most senior executives, according to Salveson Stetson Group, a full-service retained executive...
Team building can give a powerful boost to the spirit and effectiveness of any group. Well designed and delivered team building programs can lead to better understanding, clearer alignment and much stronger motivation.
The role of the team coach is very different to that of the one-to-one coach. While the latter may help bring into focus the network of intra-team relationships – line manager, colleagues and key stakeholders outside the team – the team coach has...
How low cost team building exercises can bring a major return on investment
Is your group a real team or a work group or something in between now and what does it need to be for your situation? How you approach development of your team or group will differ depending on the nature of the group, its mission and what therefore...
The concept of linking was developed from empirical studies we carried out on teams, during the 1980s. In these studies we identified eight distinct factors which contributed to the success of teams.
Create a vision, be respectful, be open to learning, be forgiving, care about your team, care about your team mates...
This real life case study shows how an executive can expand a simple coaching assignment to benefit his team and the entire company. I hope the article also reinforces my observation that the most important factor in executive coaching is not the coach....
The Bumblebee's favourite team development techniques
It’s not how hard you have been hit. It’s how you move on after you have been hit. More and more often, employees are expected to contribute to the performance and success of their work teams
The moment you start doing anything at all with another person, you've established a team. Begin a conversation, pick up the phone, brainstorm an idea and you're in teamwork.
Effective team performance requires catching the people you count on most - your Trapeze Buddies. Four elements lead to success and increased productivity: teamwork, communication, precision timing and an extra effort mentality.
Leader, manager, foreman, boss…. These titles (and others) describe people who are responsible for getting a job done by directing others. The key point to remember is more than one worker must be involved in the effort for the project to be completed...
Many experts agree that teams are the primary unit of performance in any organization. Today there is a new kind of team—a “virtual” team made up of people who communicate electronically.
‘Organisational culture’ may sound like a woolly phrase that has nothing to do with the bottom line, but its purpose is rooted in results: it is about achieving high performance and retaining good staff.
Cultivating a true team that works with and respects each other.
Multifunctional project teams. Strategy becomes a way to structure the chaos to compete on the edge.
Organizations are benefiting from the advantages of teams by using more of them in a wide variety of ways. Cross-functional teams are regularly being formed and commissioned by management to manage projects, design or improve products or processes, resolve...
As organizations continue to restructure to work teams, the need for training in conflict resolution will grow. Conflict arises from differences, and when individuals come together in teams, their differences in terms of power, values, and attitudes contribute...
In the past, we developed teams by putting people together and letting them spend time learning about each other before we charged them with completing assignments. In spite of all our best effort, some teams were more successful than others.
Teams seem to be becoming more and more common and important. Management theorists and organizations around the world are extolling the value of teamwork. As the traditional, hierarchical school of leadership begins to diminish in significance, a new...
Despite best team building efforts, many organizations are still operating on low power when it comes to producing desired results. They’ve invested time and dollars in events that supposedly help team members bond and function coherently, yet results...
Team spirit is the catalyst every organization needs to achieve outstanding performance. Strategic plans, marketing, technology and capital investment are clearly important, but emotional commitment of the people using the tools and executing the plans...
Todays business world places enormous demands on top executives. Find out how creating and nuturing a good team can ease the struggle
We have to give it to the West, it sure developed an ingenious way to package and operationalize a concept and practice that has incontrovertible traces of Eastern fingerprints all over it.
As a leader, you will run and oversee projects from time to time. Unfortunately, more than half of all projects started fail their objectives. Why is this so?
To achieve great things, you need a team. Building a winning team requires understanding of these principles. Whatever your goal or project, you need to add value and invest in your team so the end product benefits from more ideas, energy, resources,...
Positive Energy….It’s a term being talked about a lot more frequently in classrooms, board rooms and locker rooms. After all, when business legend Jack Welch says that great leaders have loads and loads of positive energy and Pete Carroll, coach of...
What makes for a successful team? Some key differentiators have stood the test of time.
Values in teams are the specific beliefs about what is right and wrong around us. Organizational and team values are about the culture we should encourage, the standards we should have, and the principles that should underpin the team’s efforts. They...
Three action rules from nature
A radio interviewer recently asked me if I thought there was more conflict in the workplace today than in the past. After thinking about it, I replied, “Yes, I think there is more conflict today.”
Here Are 3 Main Reasons Why There Is More Conflict...
Before making a purchase from you, buyers need to trust that your products and services will do what they are supposed to. Does your marketing help establish the trust necessary to convince prospects to buy from you? If you're struggling to attract clients...
The most powerful way to build trust is by talking about trust. When confronted with a tough decision, there are steps that you can take to make your employees and customers feel like partners instead of victims.
Seven steps to increase trust in your workplace.
No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.
Looks at the importance of trust in building a strong organisation.
Did you know that one out of two employees distrusts management?
Do your customers trust your company to act in their best interests? It is a question not often formally asked of customers. The response to this question is assumed. “Customers trust us. Why else would they do business with us?” Based on some...
Trust is a key factor needed for effective leadership. The problem today is that you can’t tell or even expect people to trust you ... you must prove it first. In God we trust, but all others bring data.
In politics as in affairs of the heart, building trust remains that most elusive ideal. But creating it in your workplace could be your greatest competitive advantage.
We are a society in search of trust. The less we find it-in business, in government, in personal interactions-the more precious it becomes. An organization that commands trust from the public has a powerful competitive advantage. It inspires customer...
In the last three years companies throughout the Western world, have once again gone through a period of extreme difficulty. Corporate scandals around the world have destroyed confidence and amply illustrated that survival is not compulsory. Lose trust...
Trust. It’s in short supply these days and for good reason. Pick up any newspaper or tune in to any news show and you’re likely to hear about an organization or person who has violated the trust placed in them.
Let's compare leadership to a Greek temple. The foundation is trust --- people will follow a leader voluntarily only when they deem the leader trustworthy. Leadership is the result, or roof. What do the two pillars that sit on the foundation and hold...
You cannot have peace of mind or have a healthy business if you don’t trust yourself. Trusting yourself is having a true sense of who you are, clarity about what you want and the presence of mind to honour yourself.
There is a great deal of misunderstanding from the non-Christian world as to why Christians believe and, henceforth, respond as they do to the world around them. This paper examines a basic Christian perspective on the genesis of values, for it is through...
Integrity: The Key to Getting What You Want
If love, the service of others, joy, peace, a critical openness to reality, strength and courage are integral to faith, then the Christian leader must symbolically incorporate something of each of these virtues.
A brief introduction to the cultural differences between countries.
Business strategies derived from diverse fields such as philosophy, warfare, sports and religion have found new homes in books ensconced in the business sections of Chapters outlets around the world. Although managers seldom discuss these strategic...
In April of 1994, while waiting in line to cast my vote in South Africa’s first ever one-person one-vote election, I had two thoughts resonating with anticipation, new leaders and new values. James O’Toole in his book Leading Change wrote, “Effective...
There is no question that the topic of diversity within the workplace has become one of the leading issues today. With the growing world economy and the need to expand markets, the dramatic increase of third-world immigration into western countries, and...
Looks at how it is that money has become more important than moral issues that should concern us.
The importance of self actualization and the conscious organization.
Competitive advantage or lack thereof is the key to ethical behavior in sports, in business, and in life.
Why has the topic of spirituality entered our organizational and professional lives? In the past several years, spirit and work have come together in many interesting questions. Is work a spiritual endeavor? Do we have a sense of vocation or calling?...
In everything a Leader does and says, he or she is measured by others. In wartime, Leaders are measured by their troops. They are measured by their enemies. They are measured by the media. And they are measured by the citizens of the world.
A common thought process among leaders within the marketplace today is ethics and business doesn’t mix. Leaders believe “business is business” and the same standards necessary for business do not match the principles of ethics. Ethics is something...
I contend there are large, possibly huge, numbers of leaders at all levels acting immorally on a regular basis. If you find this statement shocking, I am glad because I believe that my concerns address a major problem in today's work setting: leaders...
A great turmoil exists within our organizations today. Our followers are part of a global uncertainty and search for meaning which is translating back into their organizational performance. In The Leadership Challenge, Kouzes and Posner state, “from...
This book was originally written many centuries ago, in feudal Japan, a period of "great social change."
Coming face to face with an overbearing, win-at-all-costs blowhard can take courage. Recognizing those characteristics in yourself can take even more.
This is the text of a speech Mick made to the Pacific Rim Forum in Sydney, 2000, introducing a panel discussion on the subject of Corporate Social responsibility.
Review of the literature reflects that a single person rarely is responsible for unethical scandals within an organization. Poor ethical behaviors are often the result of interaction among several individuals that have rationalized their values.
The American public is in a schizophrenic quandary over principled leadership.
Our society is losing touch with the human values which have typically been spilled over into our organizations. Since then these values have eroded and have left our followers feeling alone and uncertain about their future and their role within our organizations....
What does my company get out of having an ethical environment?
Learn work/life balance lessons from the citizens of the sixth century
What does the soul of an organisation look like? Is it just the sum of the individual souls that make it up? Or does it have a life, a heart of its own? Explore the idea of 'Soul Business'
Recently, while leading a generic career choice seminar for support staff at a medical school, I was amazed to see that the entire focus of the session shifted to the participants’ desire to see spirituality played out in the workplace.
Character is one of the four characteristics of successful leaders. Sometimes, expressing it can take the courage of your convictions.
Can there ever be such a thing as a "superpower" today?
Understanding and assessing your organization's culture can mean the difference between success and failure in today's fast changing business environment.
Many wisdom and faith traditions share core tenets that seekers might apply on the everyday path to an enlightened life. Even if you shudder at the thought of spirituality at work, many of these "Golden Rules," stripped of their pigeonholing as strictly...
How do you motivate employees to dedicate themselves to high quality work? How do you create a work setting in which loyalty is a natural byproduct?
Integrity is one of the four characteristics of successful leaders. And it's important in every aspect of your business. Read on to find out more.
Margot clearly articulates what is special about NGO's and why people like to do such work.
As for a method of conveying ideas or gathering people to a common cause, one cannot ignore the power of the Arts.Using the Arts to convey one’s message cannot happen by chance. Successful leaders know the culture of the people with whom they want to...
Seldom do we see headlines that highlight those companies and organizations that consistently live out positive values. Our guts tell us that these businesses must benefit from their positive, Values-centered approach. But how much?
These days we frequently hear the term corporate culture.This seems to imply that business has some form of cultural force; but the history of business activity indicates that the relationship between culture and business is one of reflection rather than...
Over the past several months, we have been considering the differences between leadership and thuggery.
A personal perspective on what it takes to help developing communities move ahead - and what our responsibilities are. Leadership.
Many people have been harmed by the unethical behaviors of certain leaders today. With its roots in the failure of leadership during the Watergate scandal in the early 1970s, the cry for ethics reform in business and politics continues to grow. This is...
For leaders, there are few challenges more critical than the application of values and ethics in organizations. This challenge is compounded further when a contradiction exists between certain espoused values and the ethical behaviors those values are...
Why is it important for companies to practice their values in action in their day-to- day interactions with their employees and customers?
Introduction to the February 2005 issue of AMED's Organisations & People journal, which is dedicated to the idea that values are fundamental to the successful leadership of organisations
Is looting inevitable? What can we learn from what happened in Iraq? What is "Commander's Intent"?
What is it that makes a visionary become a visionary leader? This article looks at the commitment and mission that makes a true visionary leader.
In an age when too many so-called leaders are really just dedicated followers of fashion we need to reinstate courage as a vital element of leadership, argues Brisbane Institute Chairman, Ray Weekes. If we are to rebuild trust in our political, cultural...
Identifying values to guide workplace behaviors and decisions seems reasonable, productive, and highly desirable. Yet such values may, in fact, be detrimental to the organization’s health.
Good judgment is one of the four characteristics of successful leaders. But how do you know what the right thing to do is - and when to do it?
I can hear the jokes already and most of them are not politically correct. Let me throw out a word that we often don't attach to work and yet I think it is a word of redemption, of contribution, of achievement, of community, and ultimately, of legacy....