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Customer Leadership – Presentation for the CDRC Symposium

“Customer Leadership” uses Big Data analytics and insight to drive leadership, organization and branding decisions and actions – all aimed to improve customer products, services, experience, satisfaction and loyalty.

A presentation given by Mick to the University of Leeds Customer Data Research Centre (CDRC) Symposium, on January 8th, 2015, at the Royal Society, London

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Customer Leadership

As regular readers will know, I prefer to talk about “Leadership” in the context of actual tasks, rather than in some theoretical fashion.

Likewise, whilst there’s much focus on “Big Data” from a technology perspective, leaders must consider its real world application, challenges and opportunities.

In the past year […]

LeaderValues Newsletter – William Boeing, Heathrow Terminal 2 – Creating the ideal airport passenger experience?

Click here to see this month’s LeaderValues newsletter …

It features:

* William Boeing – His undiminished enthusiasm and interest in the mechanics of the world brought Boeing deeply into so many different worlds, but it is in aeronautics that his big thinking and attention to detail has left the biggest leadership legacy. A biography by Victoria Yates.

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Heathrow Terminal 2 – Creating the ideal airport passenger experience?

Photo courtesy […]